Account Manager – Creative Services

🕒 July 2

🌽 Illinois, Washington – Remote

🌽 Illinois – Remote ☕ Washington – Remote

💵 $110k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

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SketchDeck

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

🤝 B2B

📣 Marketing

💰 Venture Round on 2016-12

B2B • Design • Marketing

SketchDeck is a next-generation creative partner specializing in custom design solutions tailored to meet unique client needs. The company offers a full-stack design capability, assisting businesses of all sizes—from startups to large enterprises—in overcoming design challenges through services such as branding, marketing materials, web design, and digital communications. SketchDeck's platform enhances productivity and streamlines collaboration, allowing clients to efficiently manage their creative projects and access high-quality design on demand.

📋 Description

• Own a portfolio of client accounts totaling approximately $4M in annual revenue • Lead onboarding for new accounts, converting project-based clients into long-term retained partnerships • Build trusted relationships with client stakeholders, serving as the primary point of contact for the overall account and long-term partnership. • Develop a deep understanding of each client's business strategy and goals and connect it directly to the work SketchDeck delivers • Lead monthly check-ins, quarterly business reviews (QBRs), and ongoing strategic conversations with senior client stakeholders • Proactively identify risks, opportunities, and client needs before they become issues. • Own revenue forecasting for your portfolio, tracking performance against targets • Identify opportunities to expand existing accounts, proposing projects, retainers, and new initiatives aligned to client business goals • Lead renewal communications for every account in your book • Re-engage dormant accounts and identify cross-sell and upsell opportunities in partnership with Business Development • Partner with Project Managers, Creative Leads and Business Development on new accounts to deliver a seamless client experience • Clarify client briefs and ensure projects stay oriented toward business impact, not just task completion • Surface client context and feedback that helps delivery teams do better work • Partner on account planning and resourcing discussions • Share client learnings and best practices across the account team • Contribute to the continued evolution of how SketchDeck manages and grows client relationships

🎯 Requirements

• 7+ years of account management or client services experience within a creative, design, or marketing agency • Experience owning and growing accounts with responsibility for retention, renewals, and revenue growth • Strong understanding of creative and digital delivery, with experience partnering closely with project, creative, or production teams • Collaborative by default; you share context freely, flag issues early, and don't need to own the room • Proven ability to build trusted relationships with senior client stakeholders and lead business conversations • Confident and credible with senior executives and CMO-level stakeholders; clear and direct in writing and in the room • Experience using project management platforms such as Asana, Monday.com, Workfront, or similar • PST or CST time zone preferred

🏖️ Benefits

• Health insurance (medical, dental, and vision) • 401(k) with company match • Fully remote working (that started pre-covid and will continue after!) • Paid time off that grows with tenure • Annual company retreat • Computer hardware of your choice (up to $1,500) • $500 towards your office setup expenses