Director – Client Success, Retail

November 18

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SkillNet Solutions, Inc.

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Consulting • Technology • eCommerce

SkillNet Solutions, Inc. is a provider of consulting and technology services specializing in modern commerce solutions. They focus on digital transformation for businesses, offering services such as omnichannel enablement, POS modernization, retail merchandising, loyalty programs, store inventory management, and digital commerce strategy. SkillNet partners with major industry leaders including Oracle, AWS, and Salesforce to implement cloud-based solutions and modernize commerce platforms. With experience working across 63 countries and handling projects for 150+ brands, SkillNet emphasizes innovation in headless and composable commerce, aiming to deliver personalized and consistent customer experiences at scale.

201 - 500 employees

Founded 1996

🛍️ eCommerce

📋 Description

• Serve as the trusted advisor to key retail clients, guiding them through technology modernization and continuous innovation aligned with their strategic objectives. • Lead business transformation initiatives that enhance operational performance, client engagement, and profitability. • Build and execute strategic account plans focused on long-term value, retention, revenue growth, and partnership expansion. • Own key account-level KPIs including upsell and cross-sell achievements, on-time delivery, overall account health, retention, and satisfaction metrics. • Identify, qualify, and drive expansion opportunities across digital commerce, omnichannel retail, cloud modernization, and enterprise systems. • Oversee end-to-end delivery of multi-phase enterprise transformation programs, ensuring timelines, budgets, quality, and KPIs are fully met. • Use data-driven insights to monitor delivery performance, assess risks, and inform strategic decision-making. • Partner with product, engineering, and delivery teams to develop client-specific roadmaps across unified commerce, eCommerce, POS, OMS, ERP, CRM, and cloud initiatives. • Strengthen relationships across client executive, business, and IT leadership levels. • Represent SkillNet in steering committees, executive reviews, and strategic planning sessions. • Advise clients on cloud adoption, hybrid-cloud architectures, and international expansion requirements across Europe or globally. • Lead financial planning, forecasting, and contractual oversight across assigned accounts. Ensure optimal resource allocation, utilization, and operational efficiency across engagements. • Promote a culture of collaboration, transparency, and excellence in client experience within internal teams.

🎯 Requirements

• 10+ years of experience in Client Success, Strategic Account Management, or Business Transformation, preferably in retail or consumer goods. • Demonstrated ability to grow enterprise accounts through consultative engagement and long-term relationship management. • Deep knowledge of retail technologies—eCommerce, POS, OMS, ERP, CRM, payment processing, and inventory systems. • Proven success leading large-scale program delivery and IT strategy execution. • Strong commercial acumen with experience in budgeting, forecasting, and executive communication. • Experience working with cloud and hybrid-cloud environments. • Bachelor’s degree in Business, Technology, or related field (MBA preferred). • Prior experience working with UK or European retailers is a plus.

🏖️ Benefits

• 25–30% travel within Europe based on client needs