Director – Customer Success, Retail Industry

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November 8

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SkillNet Solutions, Inc.

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Consulting • Technology • eCommerce

SkillNet Solutions, Inc. is a provider of consulting and technology services specializing in modern commerce solutions. They focus on digital transformation for businesses, offering services such as omnichannel enablement, POS modernization, retail merchandising, loyalty programs, store inventory management, and digital commerce strategy. SkillNet partners with major industry leaders including Oracle, AWS, and Salesforce to implement cloud-based solutions and modernize commerce platforms. With experience working across 63 countries and handling projects for 150+ brands, SkillNet emphasizes innovation in headless and composable commerce, aiming to deliver personalized and consistent customer experiences at scale.

201 - 500 employees

Founded 1996

🛍️ eCommerce

📋 Description

• Serve as the strategic partner and trusted advisor to key retail clients, ensuring their business objectives are achieved through continuous innovation and technology modernization. • Lead business transformation programs that enhance operational performance, customer engagement, and profitability. • Develop and maintain strategic account plans focused on retention, expansion, and revenue growth. • Partner with product and engineering teams to create tailored technology roadmaps aligned with client goals. • Manage cross-functional program delivery, ensuring milestones, budgets, and success metrics are met. • Oversee financial planning, forecasting, and resource allocation across client engagements. • Use data-driven insights to track account health, identify growth opportunities, and guide client decisions. • Strengthen stakeholder relationships across business and IT leadership levels. • Lead initiatives that support international expansion and adoption of cloud or hybrid-cloud architectures for retail operations. • Champion a culture of collaboration, transparency, and customer excellence within internal teams.

🎯 Requirements

• 10+ years of experience in customer success, strategic account management, or business transformation, preferably within the retail or consumer goods industry. • Proven ability to grow enterprise accounts through consultative engagement and long-term relationship management. • Strong knowledge of retail technologies — eCommerce, Point of Sale, Order Management, ERP, CRM, payment processing, and inventory systems. • Demonstrated success in enterprise program management and IT strategy execution. • Skilled in budgeting, forecasting, and executive-level communication. • Experience working with cloud and hybrid-cloud environments. • Bachelor’s degree in Business, Technology, or related discipline (MBA preferred).

🏖️ Benefits

• 25-30% travel required to client on need basis.