Operations Analyst

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November 25

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Smart Black Code | Software Company

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Artificial Intelligence • B2B • Enterprise

<Smart Black Code | Software Company> Smart Black Code | Software Company is a software development agency that builds custom digital solutions for businesses. The company provides AI-enabled products (chatbots, virtual assistants), automation (WhatsApp workflows, support and sales automations), low-code web tools (landing pages, forms, CRM and management systems), integrations with third-party platforms, and ongoing maintenance and support. They focus on turning ideas into production-ready systems through agile development, prototyping, and continuous improvement for corporate clients.

11 - 50 employees

Founded 2021

🤖 Artificial Intelligence

🤝 B2B

🏢 Enterprise

📋 Description

• Conduct the onboarding of new clients by presenting the platform, configuring access, and ensuring the client successfully starts using the product. • Collect initial information and configure parameters according to the client’s needs. • Create implementation materials and checklists. • Respond to inquiries via email, chat or ticketing system, ensuring speed and empathy. • Log and follow up on requests until resolution. • Identify and report bugs or improvement opportunities to the Product team. • Monitor client performance after onboarding to ensure engagement and feature adoption. • Identify opportunities to improve the experience and points of potential churn. • Conduct regular alignment and feedback meetings. • Collect and analyze feedback to propose improvements to the product and the customer journey. • Contribute to the creation of workflows, metrics and satisfaction indicators (NPS, CSAT). • Work collaboratively with Product, Marketing and Sales teams.

🎯 Requirements

• Bachelor's degree

🏖️ Benefits

• Career development plan