SmartPA
❝Outsource your admin, grow your business❞SmartPA ultimately:🗹 Increase efficiency🗹 Drive productivity🗹 Maximise profitsTraditional business models and working practices have changed in recent years. Driven by pressures of the global economy, cost, efficiency goals, and personal work/life balance incentives.Consumer habits have also evolved, and businesses need to serve their customers when, where, and how they want. Hire a Virtual Assistant and never miss out on that important customer again.As an agile outsourcing service provider over a decade of experience, SmartPA integrates seamlessly into our clients’ processes, systems, and culture. We become an extension of their team helping to drive efficiencies and generate competitive advantage.Our mission is to deliver sustained improvement – every step of the way.We train and mentor our resource pool so we can be relied on to make a continuous positive impact on business operations. With the widest range of administrative skills backed up by a global support community, together we are unstoppable.➤ Smart Service Customer experience is at the core of what we do. This means we take pride in ensuring that our service packages are tailored to the specific needs of our clients.➤ Virtual PA ServicesSupporting businesses with diary & email management, transcription, typing, document production and more. Specialist Virtual PA services include EA, HR & Employment, Bookkeeping and Supplier Management, CRM management, social media, and marketing support.➤ Call AnsweringNo more missed calls, missed sales, or missed opportunities. Our professionally trained team can help you with appointment booking, overflow and message taking.➤ EnterpriseWe’ve learned and perfected how best to provide agile, flexible, and scalable virtual support for clients of all sizes across the globe. Drawing on a virtually limitless global pool of talent, enabling us to support your business 24/7x365 worldwide.
201 - 500 employees
Client Service Delivery Manager
Job not on LinkedIn
November 6
SmartPA
❝Outsource your admin, grow your business❞SmartPA ultimately:🗹 Increase efficiency🗹 Drive productivity🗹 Maximise profitsTraditional business models and working practices have changed in recent years. Driven by pressures of the global economy, cost, efficiency goals, and personal work/life balance incentives.Consumer habits have also evolved, and businesses need to serve their customers when, where, and how they want. Hire a Virtual Assistant and never miss out on that important customer again.As an agile outsourcing service provider over a decade of experience, SmartPA integrates seamlessly into our clients’ processes, systems, and culture. We become an extension of their team helping to drive efficiencies and generate competitive advantage.Our mission is to deliver sustained improvement – every step of the way.We train and mentor our resource pool so we can be relied on to make a continuous positive impact on business operations. With the widest range of administrative skills backed up by a global support community, together we are unstoppable.➤ Smart Service Customer experience is at the core of what we do. This means we take pride in ensuring that our service packages are tailored to the specific needs of our clients.➤ Virtual PA ServicesSupporting businesses with diary & email management, transcription, typing, document production and more. Specialist Virtual PA services include EA, HR & Employment, Bookkeeping and Supplier Management, CRM management, social media, and marketing support.➤ Call AnsweringNo more missed calls, missed sales, or missed opportunities. Our professionally trained team can help you with appointment booking, overflow and message taking.➤ EnterpriseWe’ve learned and perfected how best to provide agile, flexible, and scalable virtual support for clients of all sizes across the globe. Drawing on a virtually limitless global pool of talent, enabling us to support your business 24/7x365 worldwide.
201 - 500 employees
📋 Description
• Deliver high-impact, tailored support to a key client account daily. • Oversee day-to-day operations, solve challenges proactively, and ensure your team consistently delivers measurable value and positive results for clients. • Manage operations assigned to a dedicated client and represent our brand while working closely with a global tech giant. • Serve as the point of escalation and liaison for key clients, actively managing expectations. • Lead, mentor, and manage the service delivery team, fostering a culture of high performance. • Utilise feedback as actionable intelligence to identify service gaps and drive a formal, continuous improvement agenda. • Ensure every client interaction meets rigorous quality standards to enhance brand reputation. • Champion the adoption of relevant technology and AI tools to improve service efficiency and predict issues. • Manage multiple projects simultaneously under tight deadlines.
🎯 Requirements
• Proven experience in a Service Delivery Management, Account Management, or similar client-facing leadership role. • Demonstrated ability to utilise client feedback and data to implement measurable service improvements. • Strong leadership skills with experience managing, motivating, and developing a service-oriented team. • Excellent understanding of the correlation between service quality, brand representation, and business success. • Exceptional communication, negotiation, and conflict resolution skills. • Experience leveraging technology, automation, or low-code tools to improve service efficiency and client proactivity (Desirable). • Formal training or certification in Continuous Improvement methodologies (Desirable). • Experience with quality assurance frameworks and service level agreement (SLA) management (Desirable).
🏖️ Benefits
• Competitive Salaries • Yearly Bonuses based on company, department, and individual performance. • Department based incentives. • Remote Work • 33 Days Holiday: Because rest fuels greatness. • Growth Opportunities: Develop your skills, advance your career and grow with a company reshaping the industry.
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