Product Operations Analyst

Job not on LinkedIn

October 1

Apply Now

Receive Emails with Similar Jobs

Smeetz

WebsiteLinkedInAll Job Openings

SaaS • B2B • AI

Smeetz is a company that provides an AI-powered commerce intelligence hub designed to transform visitor attractions. They offer unified commerce solutions to simplify ticketing and in-store sales operations for amusement parks, zoos, aquariums, museums, heritage sites, and live venues. Smeetz helps businesses maximize sales and conversions through dynamic pricing and AI-based cross-selling strategies. Their platform also includes marketing intelligence to enhance visitor experiences with personalized offers and performance insights to optimize operations. Smeetz is trusted by various leading attractions to improve visitor management and increase revenue.

11 - 50 employees

☁️ SaaS

🤝 B2B

📋 Description

• Process enablement: Standardize how ideas move from intake → prioritization → development → documentation → release → postmortem. • Data & insights: Own product analytics setup, tracking taxonomies, and performance dashboards; ensure product managers and leadership have reliable, actionable data. • Release operations: Coordinate product rollouts, release notes, internal enablement, and change management. • Customer feedback loops: Build and manage systems to capture, tag, and feed customer insights into the roadmap. • Documentation: Support and enforce high standards for product documentation. • Cross-team alignment: Act as a bridge between product, support, engineering, sales, and finance; manage rituals like quarterly planning, sprint reviews, and ops reviews. • Tooling & automation: Maintain and optimize the product stack (Jira/Linear, Intercom, analytics platforms, Appmixer, etc.).

🎯 Requirements

• 3+ years of experience in product operations, business operations, or analytics within a SaaS or technology environment. • Hands-on expertise with analytics tools (e.g., Mixpanel, PostHog, or similar). • Experience with customer engagement tools (e.g., Intercom). • Strong understanding of automation platforms (e.g., GenAI tools, n8n, Appmixer). • Excellent organizational and communication skills; proven ability to collaborate across teams. • Data-driven mindset with attention to detail and process improvement. • **Nice to Have** • Experience setting up and managing analytics taxonomies at scale. • Familiarity with release management processes and change enablement. • Prior experience in a high-growth SaaS startup.

🏖️ Benefits

• Competitive salary based on experience. • Fully remote position, allowing you to work from the comfort of your own space. • Opportunities for professional development and career growth. • Collaborative and inclusive team culture.