Senior UX Designer

October 10

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SMG - Service Management Group

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Enterprise • SaaS • B2B

SMG - Service Management Group is a leader in enterprise experience management (XM) with a dual focus on industry-leading software and hands-on professional services. Their platform provides seamless and secure data integrations to enhance technology ecosystems, with capabilities for cross-channel feedback collection at every stage of customer and employee journeys. SMG offers powerful reporting and analytics tools, data-driven prescriptive actions, and services to guide businesses from being data-driven to insights-driven. They specialize in improving customer, employee, and brand experiences with tailored XM solutions for industries like restaurant, retail, and consumer services.

201 - 500 employees

🏢 Enterprise

☁️ SaaS

🤝 B2B

💰 Private Equity Round on 2021-10

📋 Description

• Leading design projects and collaborating with Designers, Client Insights, Product and Technology throughout all stage of the product development lifecycle (Discovery, Concept, Development, Launch and Ongoing support) • Analyzing existing solutions, environments, and user needs • Collaborating with internal and external stakeholders to grasp requirements • Creating information architecture diagrams, sketches, storyboards, wireframes, and screen flows taking into account ergonomic principles, user requirements and the technical constraints of development. • Creating prototypes (ranging from paper-and-pencil concepts to wireframes or interactive prototypes) to explore design ideas, support usability testing and obtain buy-in. • Conducting user research using appropriate methodologies to identify opportunities and improve experiences • Leveraging user research results and analytics data to inform design decisions, make recommendations and propose improvements • Recognizing and predicting use-cases and user interactions, including happy path and edge cases, and incorporating them into designs • Ensuring graphical consistency across all products, that is supported by contributing to the evolution and maintenance of existing visual guidelines and established design system. • Delivering appropriate level of specification needed to ensure high quality development of design artifacts • Conducting visual design quality assurance and user acceptance testing • Collaborating, guiding and influencing the team by sharing best practices, providing design directions and advice on the projects • Facilitating presentations and discussions with internal clients/stakeholders and leaders • Understanding and applying accessibility principles

🎯 Requirements

• 5+ years of UX experience • Hands-on experience with diverse research methodologies (interviews, usability testing, surveys, analytics analysis…) • Skilled with standard UX software such as Figma • Ability to deliver high quality designs and prototypes (design portfolio is a must) • Experience creating intuitive solutions for complex UIs and data visualization challenges. • Experience in leading UX projects • Experience working in an Agile or cross-functional product development environment, collaborating closely with product managers and engineers. • Excellent command of English, written and spoken, with impeccable business correspondence skills.

🏖️ Benefits

• Work hard, have fun environment • Values driven culture where we connect, collaborate & co-create • Remote first company (fully remote) • Unlimited PTO • Tech provided • Diverse, experienced, friendly team which will welcome you, support you and challenge you.