IT Manager

November 10

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SmithRx

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Healthcare Insurance • SaaS • B2B

SmithRx is a transparent, pass-through pharmacy benefits manager (PBM) that operates independently from insurance companies and pharmacies to align its incentives with self-insured employers and their members. By leveraging modern technology, SmithRx aims to reduce the cost and complexity of pharmacy benefits, ensuring the delivery of effective and low-cost drugs. The company is dedicated to transforming the pharmacy benefits landscape through its flat-rate, transparent pricing model and innovative cost savings programs, which connect members to the lowest cost drugs without the use of spread pricing, rebates, or other tactics. SmithRx's commitment to transparency and superior customer service results in significant savings for employers and a highly satisfactory experience for its members.

51 - 200 employees

Founded 2018

⚕️ Healthcare Insurance

☁️ SaaS

🤝 B2B

💰 $20M Series B on 2022-03

📋 Description

• Manage a distributed team of 6 IT professionals, fostering their growth, managing performance, and building a culture of collaboration and excellence. • Oversee our IT Service Management (ITSM) function, ensuring the delivery of high-quality support, defining and reporting on SLAs/SLOs, and continuously improving the employee experience. • Collaborate closely with Compliance and GRC teams to own IT's role in our compliance programs, managing controls, gathering evidence, and interfacing with auditors for HIPAA and SOC2. • Manage the IT budget, oversee procurement, and lead vendor management activities, including contract negotiations and relationship management. • Direct the full lifecycle of corporate IT assets, from procurement and deployment to maintenance and disposal. • Design, implement, and document scalable IT processes. Build and maintain a robust knowledge management library to empower both your team and our employees. • Integrate GitOps and ChatOps methodologies into your team's workflows, complementing and enhancing our automation-first engineering culture.

🎯 Requirements

• 5+ years of experience in an IT leadership role with direct people management responsibility. • Proven experience in a regulated industry (e.g., healthtech, fintech) with deep, hands-on knowledge of HIPAA and SOC2 compliance frameworks. • Demonstrated experience managing IT budgets, assets, and vendor negotiations. • Demonstrated expertise managing a cloud-first, heterogeneous IT environment that is not dependent on Microsoft Active Directory as the primary identity source. • Deep experience with cloud-native Identity Providers (IdP) to manage the full identity lifecycle, access control, and application provisioning. • Expertise in managing and securing mixed-OS endpoint fleets (macOS and Windows) using modern, API-driven MDM/RMM platforms. • Experience administering and securing major cloud-based collaboration suites. • Strong understanding of Zero Trust network architecture concepts (e.g., secure web gateways, client-based private access). • A passion for process design and engineering, with a focus on building scalable, repeatable, auditable systems. • Significant experience in IT and systems engineering management with healthtech companies • Practical experience integrating IT operations with CI/CD pipelines (GitOps). • Experience with open-source and declarative endpoint management tools.

🏖️ Benefits

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance • Flexible Spending Benefits • 401(k) Retirement Savings Program • Short-term and long-term disability • Discretionary Paid Time Off • 12 Paid Holidays • Wellness Benefits • Commuter Benefits • Paid Parental Leave benefits • Employee Assistance Program (EAP) • Well-stocked kitchen in office locations • Professional development and training opportunities