Case Manager, Resident Support

Job not on LinkedIn

October 7

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

💵 $0 - $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

Apply Now

Receive Emails with Similar Jobs

South Middlesex Opportunity Council (SMOC)

WebsiteLinkedInAll Job Openings

Non-profit • Social Impact • Education

South Middlesex Opportunity Council (SMOC) is a non-profit organization dedicated to improving equity, wellness, and quality of life for diverse individuals and families. Through advocacy, education, and a variety of services, SMOC aims to combat poverty and build a supportive community. Established in 1965, the organization offers programs in early education, behavioral healthcare, housing assistance, and family support, serving multiple regions in Massachusetts.

501 - 1000 employees

Founded 1965

🤝 Non-profit

🌍 Social Impact

📚 Education

📋 Description

• Provide triage case management services for clients residing in assigned properties, including assessment, referrals and service linkages based on identified needs. • Conduct time limited follow up and support as the client accesses the new services and initiates action plans for change. • Establish an Individualized Service Plan with required individuals and as needed. • Provide related information and referrals to community based resources including Fuel Assistance, Food Stamps, food pantries, and other services that can assist the client in the maintenance of sustainable housing. • Participate fully as part of the Opportunity Center team, attending all team meetings and participate in service planning discussions and decision-making. • Work with each tenant to identify the problem area in a non-judgmental way and help identify strategies to address the problem behavior or need area. • Support tenants in financial literacy and planning through educational workshops and information/referral. • Maintain up to date case notes, telephone contact log and referrals to community based services. • Enter all client data into the required database(s) on a daily basis. • Under the supervision of the Supportive Service Manager, work collaboratively with the Property Managers and management team to effectively coordinate service delivery among the various properties. • Assist the Property Manager, to ensure operational readiness for new properties. • Partnering with the Property Manager, ensure that all necessary funder and other reports are completed and submitted in a timely manner. • Engage all clients by understanding and addressing their needs whether within or outside the scope of work. • Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas. • Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements. • Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures. • Other duties as assigned.

🎯 Requirements

• Bachelor's degree or a minimum of CDAC and 3 years experience in related field. • Minimum one year assessment, advocacy and case management skills. • Sensitivity to low-income people of diverse backgrounds; excellent listening skills. • Ability to work independently. • Good written and verbal communication skills. • Bi-lingual preferred. • Must have valid driver’s license, reliable transportation and meet insurance standards.

🏖️ Benefits

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment. • Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees. • Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees. • 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees. • Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability. • Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.