Senior Customer Support/Sales Specialist

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November 24

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SnappyCX

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B2B • SaaS • Customer Support

SnappyCX is a company that provides customizable outsourcing solutions designed to help businesses scale their operations efficiently. Offering a variety of services including IT and software development, customer support, finance and accounting, and virtual assistant solutions, SnappyCX delivers fast and reliable support to companies of all sizes. Their commitment to quality talent acquisition ensures that clients can save on operational costs while maintaining high standards in service delivery.

11 - 50 employees

🤝 B2B

☁️ SaaS

📋 Description

• Serve as the first point of contact for potential and existing clients seeking restoration, remediation, or pest control services. • Build strong rapport with clients by communicating with warmth, clarity, and empathy. • Understand customer needs and recommend appropriate services. • Provide exceptional customer support throughout the inquiry and sales process. • Assist clients with scheduling, service explanations, and follow-up communication. • Help drive sales by presenting service options and highlighting value. • Update customer information and interactions in the CRM system. • Collaborate with internal teams to ensure seamless service delivery. • Share insights to improve customer experience strategies.

🎯 Requirements

• Minimum 3–5 years of experience in customer support, inside sales, call center operations, or a client-facing role. • Outstanding communication skills with a warm, professional, and empathetic tone. • Strong ability to build trust and rapport with diverse clients. • Patient, compassionate, and able to support clients dealing with stressful home or property issues. • Detail-oriented, organized, and proactive. • Tech-savvy, comfortable using CRM systems, virtual communication platforms, and digital tools. • Reliable, self-motivated, and able to work independently. • Spanish fluency is a plus, but not required. • Experience mentoring or supporting junior team members is a bonus.

🏖️ Benefits

• Performance-based bonuses with potential for higher earnings. • Opportunities for career growth into supervisory or managerial roles. • Ongoing training in customer communication, restoration services, and sales strategies.