Snappy Kraken
B2B • Finance • SaaS
Snappy Kraken is a marketing platform designed specifically for financial advisors. It offers a comprehensive suite of tools for client engagement, including AI-powered email builders, text messaging, personalized websites, and marketing automation. The platform is geared towards helping financial advisors grow faster by simplifying marketing processes and strengthening client relationships through consistent communication and educational content. With a focus on content, automation, and analytics, Snappy Kraken aims to make complex marketing tasks manageable for advisors, allowing them to focus on building meaningful connections with their clients. The platform has been recognized for its innovation and effectiveness in digital marketing, earning numerous awards for its content and technology solutions.
51 - 200 employees
🤝 B2B
💸 Finance
☁️ SaaS
💰 $6M Series A on 2021-04
Product Support Specialist
Job not on LinkedIn
November 25
Snappy Kraken
B2B • Finance • SaaS
Snappy Kraken is a marketing platform designed specifically for financial advisors. It offers a comprehensive suite of tools for client engagement, including AI-powered email builders, text messaging, personalized websites, and marketing automation. The platform is geared towards helping financial advisors grow faster by simplifying marketing processes and strengthening client relationships through consistent communication and educational content. With a focus on content, automation, and analytics, Snappy Kraken aims to make complex marketing tasks manageable for advisors, allowing them to focus on building meaningful connections with their clients. The platform has been recognized for its innovation and effectiveness in digital marketing, earning numerous awards for its content and technology solutions.
51 - 200 employees
🤝 B2B
💸 Finance
☁️ SaaS
💰 $6M Series A on 2021-04
📋 Description
• Communicate with clients to diagnose, troubleshoot, and resolve product technical issues and requests • Liaise with our product teams to address more complex issues • Contribute improvement ideas to our product functionalities and company processes • Make an outbound effort to improve client satisfaction • Proactively reach out to clients to avoid technical issues • Use our product to complete client website update tasks • Setup additional products/services for clients as needed • Manage communication with tech stack vendors as needed • Contribute to ongoing updates of the knowledge base and other product learning resources internally and externally • Actively participate in the achievement of department and team objectives • Collaborate with internal and external teams to ensure a smooth client experience.
🎯 Requirements
• Certificate or diploma in web design, programming, digital marketing, or comparable experience • Previous experience in a technical support position • Ability to clearly articulate yourself both by phone and email • Basic understanding of HTML/CSS/Javascript • Experience with web technologies, CMS, and/or other Website Platforms • Experience with email systems and configuration or email marketing technologies • Digital marketing knowledge and experience is an asset • Fluency in French is an asset but not required • Tech-savvy, solution-oriented, and has a desire for continuous learning • Passion for helping customers and teammates succeed
🏖️ Benefits
• Work Remotely • Flexible Time Off for your vacation, personal and sick days • Development Fund to help you grow • Medical Insurance Options • Parental/Maternity Leave • Growth opportunities
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