Manufacturing Software Support Specialist

Job not on LinkedIn

January 29

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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Snic Solutions

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Manufacturing • SaaS • Enterprise

Snic Solutions is a technology company specializing in implementing software for supply chain and manufacturing operations management (MOM). The company provides advanced digital tools to streamline operations, enhance productivity, and facilitate the adoption of smart manufacturing for Industry 4. 0. As a trusted global partner, Snic Solutions empowers manufacturers with solutions such as manufacturing execution systems (MES), planning & scheduling optimization, quality management systems (QMS), and laboratory information management systems (LIMS). They serve various industries including automotive, aerospace, medical devices, consumer packaged goods, and electronics, focusing on improving compliance, quality control, and operational efficiency.

51 - 200 employees

☁️ SaaS

🏢 Enterprise

📋 Description

• Ensure smooth deployment, operation, and troubleshooting of manufacturing software solutions. • Provide technical support to clients, deliver user training, and work closely with cross-functional teams. • Diagnose and resolve software issues efficiently. • Assist in the implementation and configuration of software solutions to meet specific client requirements. • Deliver end-user training on manufacturing software applications. • Develop and maintain comprehensive user guides and troubleshooting documentation. • Gather customer feedback for software improvement opportunities. • Ensure adherence to industry and client-specific compliance standards.

🎯 Requirements

• Bachelor’s degree in Engineering, Computer Science, Information Systems, or a related field. • 2–5 years of experience in supporting manufacturing software solutions (Opcenter, MES, APS, QMS, or similar). • Hands-on experience with ERP, PLM, MRP, or other manufacturing software is a plus. • Proficiency in SQL, databases, and system configuration. • Familiarity with manufacturing processes and workflows. • Basic programming/scripting knowledge is an advantage. • Strong problem-solving and analytical abilities. • Excellent communication and interpersonal skills. • English Language Proficiency - Business or Native Proficiency. • Ability to manage multiple priorities in a fast-paced environment. • Willingness to travel for on-site client support if required.