IT Infrastructure Team Lead

Job not on LinkedIn

October 17

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Social Discovery Group

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Social Impact • Media • Entertainment

Social Discovery Group is the world's largest group of social discovery companies, focused on solving the problems of loneliness, isolation, and disconnection through digital reality. With 500 million users across 150 countries, the group boasts over 60 global communication and entertainment platforms. Employing a team of 1200 professionals, the company organizes events that unite a global community of professionals and provides career opportunities for individuals seeking ambitious challenges.

1001 - 5000 employees

Founded 20 years

🌍 Social Impact

📱 Media

📋 Description

• Lead and manage the IT Infrastructure Team • Monitor daily operations to ensure timely and effective resolution of IT incidents and service requests • Develop and implement support procedures, workflows, and escalation protocols based on ITIL practices • Define, track, and report on team performance metrics (e.g., SLA, response time, customer satisfaction) • Act as a point of escalation for complex or high-impact issues • Collaborate with other IT teams (e.g., Security, Applications) for incident resolution and project support • Provide regular coaching, training, and development for team members • Contribute to IT projects and initiatives, ensuring the IT Infrastructure Team is aligned and prepared for changes • Ensure proper documentation of incidents, solutions, and standard operating procedures • Supporting the smooth operation of all on-prem and cloud corporate services and infrastructures, offices and data centers • Communication with cloud service providers and data centers

🎯 Requirements

• Proven experience in a IT Infrastructure leadership role - 5 years • Excellent troubleshooting and problem-solving skills across servers hardware, OS and virtualization (Proxmox, ESXI) software, and cloud-based tools: AWS • Building a cloud infrastructure in AWS from scratch • Experience with support on-prem data centras • Deep knowledge and experience in administration of operating systems of the Unix family (Linux, BSD) • Develop visualizations in Grafana providing single pane views for end user experience, infrastructure & security • Experience with Enterprise logging platform (such as ElasticSearch, Splunk, etc) • Experience with configure and maintain VPN services (OpenVPN, IPSec, WireGuard) • Experience with Netgane pfSense routing software • Fluent Russian (spoken and written) and at least B2 level of English

🏖️ Benefits

• REMOTE OPPORTUNITY to work full time • Vacation 28 calendar days per year • 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave • Bonuses up to $5000 for recommending successful applicants for positions in the company • Full payment for professional training, international conferences and meetings • Corporate discount for English lessons • Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children) • Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. • In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years • Internal gamified gratitude system: receive bonuses from colleagues and exchange them for time off, merch, team building activities, massage certificates, etc.