Sodexo
10,000+ employees
Founded in 1966 in Marseille by Pierre Bellon, Sodexo is the global leader in sustainable food and valued experiences at every moment in life: learn, work, heal and play. Operating in 53 countries, our 422,000 employees serve 100 million consumers each day.
Director, Client Success
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Sodexo
10,000+ employees
Founded in 1966 in Marseille by Pierre Bellon, Sodexo is the global leader in sustainable food and valued experiences at every moment in life: learn, work, heal and play. Operating in 53 countries, our 422,000 employees serve 100 million consumers each day.
📋 Description
• Drive a unified approach in managing the Clients for Life (CFL) process and leading efforts in contract rebid/renewal • Ensure top client accounts are serviced through integrated retention framework • Serve as the “Voice of the Client” by sharing insights and facilitating action plans for long-term retention • Initiate cross-selling efforts to drive revenue growth against segment quotas • Develop and implement a comprehensive governance model for the CFL process • Ensure that all client retention activities and communications are accurately documented and reported • Collaborate with Learning & Development to deploy retention training initiatives • Foster strong relationships with segment leadership and global client retention communities • Deliver regular, data-driven insights and recommendations for client retention improvement
🎯 Requirements
• Post-secondary education (Bachelor’s degree) in Business, Marketing, or a related field • An MBA or equivalent is preferred • A minimum of 6 years of experience in senior client relations, retention, or client-facing roles within a large-scale organization • Demonstrated success in managing complex, multi-account portfolios and implementing retention strategies that drive revenue growth • Proven experience (minimum 3 years) in a senior leadership role driving change and managing cross-functional teams without direct authority • Proficiency in Microsoft Office applications and experience with CRM systems (e.g., SoForce or equivalent) • Strong analytical skills with the ability to present data and insights in a clear, compelling manner • Ability to influence senior stakeholders and operate effectively using an "influence without authority" approach • Excellent communication skills (both written and verbal) • Strong presentation and facilitation skills • A client-centric mindset with excellent negotiation skills.
🏖️ Benefits
• Flexible work environment • Competitive compensation & great employee benefits • Training and development programs • Countless opportunities for growth • Corporate responsibility & sustainability • An award-winning employer for Sustainability, Diversity & Inclusion, Corporate Social Responsibility, and much more.
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