Technical Solutions Consultant

🕒 April 7

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Softdocs

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1998

📚 Education

🏛️ Government

☁️ SaaS

Education • Government • SaaS

Softdocs is a document management and process automation platform focused on eliminating manual, paper-based workflows for higher education institutions, K-12 school districts, and government agencies. The cloud-native solution provides document storage, no-code workflow automation, user-friendly eForms, unlimited eSignatures, and intelligent document and transcript processing to digitize records, speed approvals, and improve security and business continuity. Softdocs serves over 1,000 public-sector customers and emphasizes secure, enterprise-grade cloud migration and long-term total cost of ownership improvements.

📋 Description

• Makes clients wildly successful through their onboarding to Softdocs applications • Partners with Project Managers to ensure satisfactory client communication and understanding of project deliverables and deadlines • Partners with Business Solution Consultants on the business-oriented processes of new deployments, sharing the technical components of new deployments with them • Works across multiple projects and project teams simultaneously to anticipate and manage changes in projects • Takes ownership of the technical components of new deployments • Delivers a superior client onboarding experience by walking the client through any technical requirements that will be owned from the client side • Ensures each client successfully achieves their desired outcomes from using our products and services by collecting information we need to provision their Etrieve environment and make it available, ready to integrate with other systems • Executes data migration when a new client is transitioning from a previous imaging software to Softdocs’ Etrieve (i.e., data mapping, data translation, data imports)

🎯 Requirements

• Database knowledge and migration experience • Experience administering enterprise content management software (bonus if you have this!) • Associates or Bachelor's degree in a technology, engineering or related field is preferred, or two or more years of equivalent work experience • Base-level knowledge of managing, configuring, and troubleshooting Microsoft Windows Server and SQL Server • Base-level knowledge of PowerShell and other scripting languages • Base-level knowledge of configuring, testing, and troubleshooting identity provider (IdP) integrations • Base level knowledge of configuring, testing, and troubleshooting API integrations

🏖️ Benefits

• Remote Position: 100% remote work from anywhere in the U.S. • Direct Access to Leadership: You’ll have open access to our CEO and senior leaders from day one. • Comprehensive Benefits: Medical, Dental, Vision, 401(k), Disability, $15,000 Life Insurance, flexible PTO, 13 holidays, and paid parental leave. • Laptop/Equipment Stipend: Choose your laptop and set up your remote workspace your way. • Professional Development: Grow through training, learning opportunities, and leadership exposure. • Mentorship & Collaboration: Work closely with senior leaders and cross-functional teams. Collaboration fuels innovation here. • People-First Culture: Bring your full self to work. We believe family time (however you define it) matters. • Retention Record: Our average employee tenure is over 5 years, with many team members here for more than a decade.