Salesforce Integrator, Support Specialist

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October 24

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Softgic

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Cloud • Cybersecurity • Artificial Intelligence

Softgic is a technology company focused on driving digital and cognitive transformation for its clients. With over 12 years of experience, Softgic provides innovative and tailored solutions across various areas, including software development, cloud data security, the metaverse, and automation. Their approach combines design, coding, and implementation to enhance business processes and ensure security and efficiency in technological infrastructure.

51 - 200 employees

Founded 2011

🔒 Cybersecurity

🤖 Artificial Intelligence

📋 Description

• Design, implement, and maintain integrations between Salesforce and third-party applications (e.g., ERP, marketing automation, and customer support systems). • Provide day-to-day Salesforce user support, including troubleshooting, issue resolution, and system enhancements. • Collaborate with cross-functional teams to gather requirements and translate them into scalable Salesforce solutions. • Monitor system performance, proactively identify issues, and recommend improvements. • Manage data imports, exports, and cleansing to maintain data integrity. • Create and maintain comprehensive documentation for configurations, processes, and user guides. • Assist in testing and deploying new Salesforce features, updates, and integrations. • Conduct end-user training sessions and provide ongoing support to ensure effective system use and adoption. • Communicate with internal teams to align Salesforce operations with business needs.

🎯 Requirements

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, or related field. • 3–5 years of hands-on experience working with Salesforce, including integrations and support. • Strong understanding of Salesforce architecture, APIs, and data models. • Experience with integration tools such as Zapier, MuleSoft, Workato, or similar platforms. • Proficiency in Salesforce administration (user setup, profiles, roles, workflows, reports, dashboards). • Excellent problem-solving skills, attention to detail, and ability to manage multiple tasks. • Strong communication and interpersonal skills with a collaborative mindset. • Salesforce certifications (Administrator, Platform App Builder, Integration Architecture Designer) are a plus.