Sole Hire
Recruitment • B2B
<Sole Hire> is a US- and Canada-focused HR and recruitment firm that provides end-to-end talent solutions and HR services to employers. The company offers direct hire, recruiting-as-a-service (RaaS), executive search, temporary staffing, contractor placement (1099), and outplacement/job-seeker support programs. Additional services include HR consulting and outsourcing, performance management, compensation & benefits, employee engagement, learning & development, diversity & inclusion training, investigations, corporate training, and recruitment program development. Sole Hire supports military transitions, offers discounts to veterans, women, small and minority-owned businesses, and focuses on partnering with organizations to deliver customized hiring and HR solutions.
1 - 10 employees
Founded 2016
🎯 Recruiter
🤝 B2B
Helpdesk Technician 2 – Portuguese Speaker
Job not on LinkedIn
October 30
🗣️🇧🇷🇵🇹 Portuguese Required
Sole Hire
Recruitment • B2B
<Sole Hire> is a US- and Canada-focused HR and recruitment firm that provides end-to-end talent solutions and HR services to employers. The company offers direct hire, recruiting-as-a-service (RaaS), executive search, temporary staffing, contractor placement (1099), and outplacement/job-seeker support programs. Additional services include HR consulting and outsourcing, performance management, compensation & benefits, employee engagement, learning & development, diversity & inclusion training, investigations, corporate training, and recruitment program development. Sole Hire supports military transitions, offers discounts to veterans, women, small and minority-owned businesses, and focuses on partnering with organizations to deliver customized hiring and HR solutions.
1 - 10 employees
Founded 2016
🎯 Recruiter
🤝 B2B
📋 Description
• Provide technical support for hardware and software issues related to desktops, laptops, and peripherals. • Assist users with troubleshooting and resolving technical problems via phone, email, or in-person. • Maintain and support Windows Server environments, ensuring optimal performance. • Manage DNS configurations and troubleshoot connectivity issues. • Communicate effectively with users to understand their needs and provide timely solutions. • Monitor network performance, including TCP/IP protocols, LAN configurations, and connectivity. • Support macOS systems alongside Windows environments to ensure comprehensive user assistance. • Document all support interactions in the ticketing system for future reference and analysis. • Collaborate with other IT staff to escalate complex issues as necessary.
🎯 Requirements
• Excellent problem-solving, communication, and interpersonal skills. • Proven experience in desktop support or a similar technical support role. • Strong customer service skills with the ability to communicate technical information clearly to non-technical users. • Familiarity with Windows Server administration and management. • Knowledge of DNS, TCP/IP networking concepts, and LAN setup is essential. • Experience supporting macOS systems is a plus. • Ability to work independently as well as part of a team in a fast-paced environment. • Excellent problem-solving skills and attention to detail. • Must be able to speak English and be fluent in Portuguese.
🏖️ Benefits
• Join us as a Helpdesk Technician II where you can make a significant impact by providing top-notch support while enhancing your skills in a collaborative environment.
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