Customer Success Manager

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June 8

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Solutions2Share GmbH

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SaaS • B2B • Enterprise

Solutions2Share GmbH is a Germany-based software company that develops governance and collaboration solutions for Microsoft Teams, SharePoint, and Microsoft 365. Their SaaS products—such as Teams Manager, External User Manager, and Blocker for SharePoint—help IT administrators control team lifecycle, external guest access, naming conventions, templates, and automated governance workflows to prevent sprawl and enforce compliance. With tens of thousands of installations and Azure-based hosting offering GDPR-compliant security, Solutions2Share focuses on enterprise and B2B customers, providing apps, workshops, support, and resources to streamline Microsoft 365 governance and productivity.

51 - 200 employees

Founded 2011

☁️ SaaS

🤝 B2B

🏢 Enterprise

📋 Description

• You help us keep our customers happy over the long term and build positive relationships with them • You monitor customers' app usage and proactively reach out if they stop using our apps • With your help, we want to develop best practices that make customer support efficient and transparent over time • You are a central point of contact for our customers and cultivate mutually beneficial relationships • You identify opportunities for additional or expanded products and services and approach customers accordingly.

🎯 Requirements

• You have a degree or experience in sales • Career changers are of course warmly welcome! • You are IT-savvy and can quickly learn processes and reproduce them • You have experience in the Microsoft environment • Ideally, you already have experience in sales, customer support, or customer success management • You are comfortable working with customer data and know how to handle it • You speak fluent German and English to communicate professionally with our customers.

🏖️ Benefits

• Permanent employment because long-term collaboration is important to us • Relaxed and familiar atmosphere, flat hierarchies, and a casual 'du' culture • State-of-the-art technology in a future-oriented industry — be part of the progress • Exclusive discounts & perks through our corporate benefits • Flexible working hours • An exciting team with a wide variety of personalities • Up to 40K base salary + uncapped bonus • Training opportunities and our young company culture.