Senior VA Account Manager

🕒 July 1

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $100k - $112.5k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

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SonderMind

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

💼 Consulting

🛡️ Insurance

🏥 Healthcare

💰 $150M Series C - SonderMind on 2021-07

Consulting • Insurance • Healthcare

SonderMind is a national mental health company that connects people with therapy and psychiatry services through a consumer-facing platform and mobile app. It matches clients to licensed providers, supports scheduling and insurance billing, and offers measurement-based care and self-guided resources. SonderMind also provides tools and practice management support for clinicians and partners with health systems, payors, and other organizations to integrate mental healthcare.

📋 Description

• Manage day-to-day relationships with VAMC Community Care staff, MTF clinic coordinators, and Family Readiness Officers across an assigned territory, serving as a reliable, responsive point of contact for referral coordination, authorization questions, and account needs across both VA CCN and TRICARE channels • Support Veterans in accessing Community Care Network (CCN) mental health services and TRICARE-covered active duty dependents in accessing in-network behavioral health care — resolving scheduling, onboarding, and access barriers in partnership with internal teams • Track referral activity and account health across assigned VA and TRICARE sites, escalating patterns and systemic issues to the senior AM and internal programs team • Train VAMC staff on SonderMind's CCN referral processes and MTF/base clinic staff on TRICARE authorization and scheduling workflows, ensuring all partners can send referrals confidently • Coordinate with Care Coordination, Provider Success, and Billing teams to resolve account-level issues affecting both VA and TRICARE beneficiaries • Maintain accurate records of account activity, VAMC and MTF contacts, authorization status, and escalation notes in Salesforce • Support the senior AM and Head of Military and Government Partnerships with reporting, site-specific insights, and preparation for strategic conversations across both VA and TRICARE accounts

🎯 Requirements

• 4–6 years experience in account management, client success, or a client-facing coordination role • 2+ years experience working with or within the Department of Veterans Affairs, VA Community Care Network, or TRICARE programs • Strong relationship-building and communication skills — comfortable working directly with external partners across government and military environments and navigating multi-stakeholder organizations • Organized and detail-oriented, able to manage multiple accounts and follow through on commitments • Collaborative mindset with experience working cross-functionally to resolve customer issues • Comfortable with CRM tools (Salesforce preferred) and working in fast-paced, evolving environments • Nice to Have: MSA or MTF liaison experience strongly preferred • Background in healthcare, behavioral health, or tech-enabled services • Familiarity with government payer programs, TRICARE authorization workflows, or enterprise client management • Personal connection to military or veteran communities a plus

🏖️ Benefits

• A commitment to fostering flexible hybrid work • A generous PTO policy with a minimum of three weeks off per year • Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate) • Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options • Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it. • Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave) • 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary • Travel to Denver 1x a year for annual Shift gathering • Fourteen (14) company holidays • Company Shutdown between Christmas and New Years • Supplemental life insurance, pet insurance coverage, commuter benefits and more!