eCommerce Customer Service Representative

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October 30

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Sonic Electronics

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AR/VR • Hardware • Media

Sonic Electronics is a professional Audio, Video, Control, Lighting, Rigging, and Stage effects equipment distributor based in the Middle East & Africa. They offer a collection of technology brands along with end-to-end project support services, including design solutions, acoustic studies, video simulations, and technical training to optimize audiovisual experiences. With a focus on providing quality solutions tailored to different environments, Sonic Electronics is dedicated to helping clients achieve their vision with advanced technology and professional support.

11 - 50 employees

🥽 AR/VR

🔧 Hardware

📱 Media

📋 Description

• Provide timely support to customer inquiries across any channel; inbound calls, outreach, email live chat and social media. • Deliver upon our best in-class customer experience. • Create and foster lasting customer relationships. • Take accountability for your customers and solve their problems on the first contact by mastering the customer journey and ensure customers realize their desired outcome. • Follow through with commitments/promises to our guests. • Complete managerial requests. • Manage upwards and help us better our service experience. • Maintain company policy on service requests. • Additional duties and responsibilities may be assigned as necessitated by business needs.

🎯 Requirements

• Diploma or Bachelor's Degree preferred. • 2+ years Customer Service or Sales experience required. • Strong proficiency with computer applications. • Typing Speed: 45 WPM. • Excellent verbal and written communication skills. • Exceptional customer service skills. • Team player with a very strong work ethic and high energy level.