Regional Operations Support Manager

Job not on LinkedIn

🕒 July 3

🐊 Florida, North Carolina, +1 more states – Remote

🐊 Florida – Remote 🌲 North Carolina – Remote 🌴 South Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Southern Home Services

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛒 Retail

🏠 Real Estate

👥 B2C

Retail • Real Estate • B2C

Southern Home Services is a nationwide company specializing in providing top-quality home services including air conditioning, heating, air quality, plumbing, electrical, and smart home solutions. The company is focused on acquiring and operating successful home service companies across the United States, ensuring a high standard of workmanship and customer satisfaction. With a team of highly skilled technicians, Southern Home Services aims to handle everything from minor repairs to major service needs, maintaining transparency and fairness in pricing along with flexible financing options. Their commitment to customer-first philosophy is underscored by their fair pricing, superior service, and a satisfaction guarantee.

📋 Description

• Audit, coach, and optimize operations to maximize regional Gross Margin and EBITDA • Implement regional cost-containment strategies to improve gross margins and center EBITDA • Conduct ticket dives, audit timecard adherence, OT hours, labor efficiency and technician utilization rates to reduce direct labor costs • Enforce standardized multi-trade flat-rate pricing guides to protect gross margins • Oversee warehouse controls to minimize inventory and ensure proper truck stock and replenishment processes • Ensure adherence to SoOps operational blueprint across dispatching, sales, and service • Mandate 100% data compliance within ServiceTitan for accurate regional reporting and KPIs • Audit diagnostic and installation quality protocols to lower recall and return work rates • Ensure safety training completion and adherence to safety protocols • Enforce 'COD' policy, requiring field technicians to collect payment upon job completion • Partner with branch managers to clear outstanding balances and streamline invoicing workflows

🎯 Requirements

• 5+ years of multi-site operations experience or proven track record of operational excellence ideally within a home services platform • Proven success transforming underperforming branches into high-margin, highly compliant business units • Fluent with Microsoft Word, Excel and PowerPoint • Valid driver license with acceptable driving record is required; extensive travel is required including overnight travel. • Excellent written and verbal communication skills.

🏖️ Benefits

• Reliable, Year-Round Work • Weekly Paychecks • Paid Time Off and Paid Holidays • Comprehensive Medical, Dental and Vision Benefits • Company Matched 401k