Customer Success Manager – Enterprise

🕒 2 days ago

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Spacelift

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🏢 Enterprise

SaaS • Enterprise

Spacelift is a flexible management platform for Infrastructure as Code, co-founded in 2020 by DevOps veteran Marcin Wyszynski and successful entrepreneur Pawel Hytry. It helps DevOps teams manage cloud infrastructure by enhancing automation, visibility, and collaboration. The platform supports any IaC setup, offering both hosted and self-hosted versions, maintaining security without sacrificing functionality. Built on open-source components like Docker and Open Policy Agent, it allows for complete customization with prudent defaults. Spacelift is backed by significant funding from top venture capital firms, enabling rapid onboarding of new customers to effectively manage cloud resources.

📋 Description

• Own the post-sale journey for large enterprise accounts • Act as a trusted advisor, driving deep product adoption • Manage the commercial lifecycle, including contract renewals and expansion negotiations • Map customer business objectives to our software tooling capabilities to maximise ROI • Identify risk early and execute proactive retention strategies • Partner with Product and Engineering to route critical enterprise feature requests

🎯 Requirements

• 5+ years of Enterprise CSM or Account Management experience in B2B SaaS - prioritising experience with DevOps, IaC, Kubernetes, observability, or developer platforms • Experience coordinating directly with Product Engineering and Tech Support to solve customer blockers and open up opportunity • Track record of meeting or exceeding renewal and expansion quotas • Experience navigating complex enterprise procurement and legal review processes • Excellent communication skills with the ability to pivot from technical implementers to C-level executives.

🏖️ Benefits

• Competitive salary and equity package • Medical, dental and vision plans for employees and any dependents • 401k Pension Plan • 26 days of paid time off annually + local bank holidays • Flexible working hours and a healthy 40-hour workweek • Work from anywhere! • Learning & education budget • Company offsites • Work in an international, diverse, dynamic, and passionate team with a friendly and supportive company culture