Customer Support Specialist, Dutch Speaker

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September 9

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Speakit

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Recruitment • B2B • HR Tech

Speakit is a dynamic recruitment company specializing in connecting multilingual talents with job opportunities across Europe. They focus on various sectors, including customer support, sales, and technical support, ensuring a seamless transition for candidates with relocation support. Speakit offers permanent recruitment, payroll services, and comprehensive HR solutions to both candidates and companies, setting new standards in candidate and client experience.

11 - 50 employees

🎯 Recruiter

🤝 B2B

👥 HR Tech

📋 Description

• Act as first point of contact for Dutch-speaking customers via phone, email, chat, and social media • Communicate with customers across multiple channels before, during, and after their transactions • Provide accurate information and solutions regarding accounts, payments and related services • Build rapport with customers, actively listen to concerns and act promptly to resolve issues • Accurately update customer data in the system while handling confidential information responsibly • Multitask across systems and adapt to new tools and technologies as needed • Handle customer complaints with empathy and escalate cases when appropriate • Contribute to continuous improvement by identifying common issues and suggesting process enhancements • Deliver service that reflects PayPal’s trusted brand and ensure a smooth, secure customer journey

🎯 Requirements

• Native-level or fluent Dutch, with strong English communication skills • Excellent verbal communication skills, with the ability to actively listen and clearly articulate solutions • Strong written communication skills with proper grammar and attention to detail • Ability to multitask, manage multiple systems and screens, and adapt to new software quickly • Customer-focused mindset with empathy, patience and professionalism • Previous experience in customer service, a call center, or the financial sector is highly desirable • Availability to work flexible shifts

🏖️ Benefits

• 1,500 euros gross per month & 14 salaries per year. • Monthly performance bonus. • Relocation support for candidates moving to Greece. • Work remotely all over Greece. • Ongoing training and development opportunities. • A diverse and inclusive work environment supporting one of the world’s most recognized fintech brands.