Education Community Success Manager

November 20

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Splice

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Media • Education • B2C

Splice is a company dedicated to revolutionizing the music creation process by providing an essential ecosystem for artists. They offer integrated tools, a vast catalog of sounds, and skills tutorials taught by top artists and industry professionals, making music creation easier and more accessible. Splice emphasizes a flexible and inclusive work culture, with perks such as unlimited paid time off, education support, and a focus on collaboration and diversity. They strive to demystify and democratize music creation, putting the artist first in all their endeavors.

51 - 200 employees

Founded 2013

📱 Media

📚 Education

👥 B2C

📋 Description

• Develop key relationships with educators, directors, and partners to boost Splice’s education products. • Manage the entire account process while providing customized training, supporting a lively educator community. • Use sales CRM (HubSpot) to track engagement metrics, identify expansion opportunities, and collaborate cross‑functionally to ensure tools deliver maximum value in the classroom. • Guide new educator accounts through seamless product onboarding and setup. • Help with technical questions, solve problems, and encourage using Splice. • Design and deliver live or recorded workshops, webinars, and one‑on‑one trainings tailored to individual account needs. • Cultivate a network of educator champions by facilitating peer‑to‑peer forums, virtual meetups, and ambassador programs. • Collect and synthesize account feedback on product features, curriculum fit, and support materials. • Maintain up‑to‑date account records, activity logs, and pipeline stages in HubSpot. • Represent Splice at education conferences, campus activations, and partner events—delivering demos, facilitating workshops, and deepening account relationships.

🎯 Requirements

• 6+ years of work experience • 3+ years experience working in EdTech and/or community building with students and educators • Ability to build and maintain partner relationships • Ability to understand partner needs, struggles, and desires and apply pragmatic solutions • Ability to manage multiple partner accounts concurrently • Experience and comfortability working within a CRM tool • Strong communication skills, particularly in questioning and listening and effectively communicating the benefits of a product in the classroom • Well-versed in music production or have a love for creator culture • Able to foster strong, positive working relationships with team members and cross-functional partners.

🏖️ Benefits

• Equal Opportunity Employer