Customer Care Coordinator

21 hours ago

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Sport Alliance GmbH

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eCommerce • Healthcare Insurance • Wellness

Sport Alliance GmbH is a leading provider of digital solutions for the fitness industry, specializing in gym and membership management software. The company transforms fitness and training operations by offering tailored solutions for various fitness facilities, from small gyms to large franchises across Europe. With their ecosystem of brands, including PerfectGym and Magicline, Sport Alliance delivers robust cloud-based management software and financial services to enhance the efficiency of fitness businesses globally.

201 - 500 employees

Founded 2011

🛍️ eCommerce

⚕️ Healthcare Insurance

🧘 Wellness

💰 Private Equity Round on 2021-08

📋 Description

• As a Customer Care Coordinator, you will be the first point of contact for our global customers. Your mission is to provide a world-class support experience by helping customers use our product effectively, resolving issues, and acting as their advocate within the company. • Respond to customer inquiries via email, live chat, and phone with speed, professionalism, and empathy. • Assist customers in using our product effectively by providing clear guidance, best practices, and solutions. • Identify, document, and track bugs and platform incidents, ensuring accurate reporting to the technical teams. • Escalate complex issues to Customer Care Managers for smooth handovers. • Collect and log customer feedback and feature requests to support Product and Engineering teams in improving the platform. • Contribute to the team knowledge base by documenting solutions and processes.

🎯 Requirements

• Exceptional attention to detail and a methodical approach to problem-solving. • A passion for helping people and delivering high customer satisfaction. • Excellent written and verbal communication skills in English. • Strong analytical and problem-solving abilities with the capacity to quickly understand and diagnose issues. • Motivation to build a career in customer success and technology. • Extra credit if you also: Speak and understand German, Spanish, or French. • Have experience with CRM or helpdesk software (e.g., Zendesk, Salesforce, Intercom). • Have knowledge of the fitness or leisure industry from the perspective of an employee, trainer, or member. • Are willing to work outside of standard 9-5 hours.

🏖️ Benefits

• Benefits package – private medical care and a sports card to support your health and well-being • Flexible working hours – manage your schedule and enjoy a real work-life balance • Flexible work model – work fully remotely or combine it with on-site collaboration at our modern office in Warsaw • Flexible employment options – choose the type of contract that best suits your needs • Access to Udemy Business – grow your skills with thousands of high-quality online courses • Unique experience in the Fitness and SaaS industry – join a market-leading company in a dynamic, fast-growing field • International team – collaborate with talented colleagues from around the world in a diverse and inclusive environment • Unforgettable company events – take part in engaging team-building activities and memorable celebrations • No dress code – express your personal style and feel comfortable at work • Dog-friendly office – bring your furry friends to our pet-friendly Warsaw workspace