LATAM Operations Support Associate – Content

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November 28

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Sporty Group

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Gaming • Fintech • Media

Sporty Group is a consumer internet and technology business with a strong foothold in sports media, gaming, social, and fintech platforms. The company serves millions of daily active users globally through its technology and operations hubs located across more than 10 countries and 3 continents. Sporty Group's success is built on attracting intelligent, energetic individuals who are passionate about creating value and are rewarded for their contributions. The company employs a diverse team of over 300 professionals and continuously seeks to grow with the help of talented people offering innovation and excellence.

201 - 500 employees

🎮 Gaming

💳 Fintech

📱 Media

📋 Description

• Plan, schedule, and execute all day-to-day backend content operations, including the timely deployment of creative assets, content modifications, and promotional campaigns, ensuring 100% accuracy and visual integrity across the site • Efficiently multitask and coordinate backend content deployment and troubleshooting across multiple global regions, primarily Mexico and Brazil • Monitor and maintain the functional integrity and visual performance of the site's backend with a zero margin of error and no delays • Manage and resolve all operational and customer service escalations (Level 2/3). Use system tools and available data to troubleshoot issues efficiently and ensure error-free, high-quality solutions • Proactively analyse existing operational processes to identify and suggest performance improvements and efficiency gains, utilizing a creative approach to problem-solving • Document and escalate product improvement opportunities to concerned stakeholders to enhance the platform's content and performance • Apply strong global sports knowledge and research skills to proactively identify content gaps and potential business opportunities for the platform • Maintain content consistency and adherence to all regulatory and internal compliance standards

🎯 Requirements

• Fluent in written and spoken Portuguese, Spanish & English. • Exceptional attention to detail and proven ability to maintain precision in a fast-paced, dynamic content environment • Strong Excel / Google Spreadsheet skills for daily operational tracking, data analysis, and reporting • Solid understanding of current global sporting activities, prominent sports/teams, and geographical sporting preferences • Minimum 1 year of experience managing or deploying content for the customer-facing front end of an E-Commerce or related online platform • Minimum 1 year of operations support experience. (Previous experience in sports related platforms is a plus.) • Bachelor's degree or equivalent higher education is beneficial • Flexibility to work night shifts and weekends on a rotational basis is required

🏖️ Benefits

• A competitive salary + individual performance based bonuses every quarter • 28 days paid annual leave • Referral bonuses & flash bonuses • Top of the line equipment • Annual company retreats to provide great internal networking opportunities