Operations Manager, Payments

4 days ago

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Sporty Group

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Gaming • Fintech • Media

Sporty Group is a consumer internet and technology business with a strong foothold in sports media, gaming, social, and fintech platforms. The company serves millions of daily active users globally through its technology and operations hubs located across more than 10 countries and 3 continents. Sporty Group's success is built on attracting intelligent, energetic individuals who are passionate about creating value and are rewarded for their contributions. The company employs a diverse team of over 300 professionals and continuously seeks to grow with the help of talented people offering innovation and excellence.

201 - 500 employees

🎮 Gaming

💳 Fintech

📱 Media

📋 Description

• Define, own, and manage core payment operations, core metrics including our KPIs in the area of payment acceptance rates, payment performance, conversion, compliance, cost, and more • Oversee the development and implementation of comprehensive fraud prevention and risk management strategies, policies, and procedures to safeguard the organisation's assets and minimise financial losses • Continuously analysing market trends across the payment space in order to increase the quality and efficiency of our customers experience • Monitor business and process metrics in order to identify solutions and deliver improvements related to core metrics and KPIs • Oversee the investigations of suspected fraudulent activities, ensuring timely and thorough analysis of data, documentation, and evidence • Collaborate with cross-functional teams including product and engineering to solve local challenges and deliver enhanced CX • Recruit, manage, lead, and motivate a team of professionals, ensuring the team builds and maintains a deep understanding of our technology and customers • Assess and manage changing payment landscapes and evolving industry trends whilst remaining current on all changes to regulations and systems • Ensuring the payments team are remaining current on industry trends • Establish and revise policy, enforcing and implementing compliance directives, reviewing system enhancements, and assessing operational needs • Ensure end user issues are resolved in a timely manner • Manage, recruit and train a team of payment specialists across different geographies • Act as a primary POC with network partners to resolve ongoing production issues

🎯 Requirements

• Fluency in both written and spoken English • Bachelor’s or Master’s degree in Finance or a related field • Advance knowledge of global payment systems, region specific rules and regulations • Payment operations experience across tech / fintech / gaming industry is an advantage • Proven experience in fraud, risk, KYC, investigation, and risk management • Expert experience managing, leading and building a wider team • Strong analytical and decision-making skills, with the ability to use data and metrics to drive improvements in payment operations • Experienced owning and solving complex payment issues • Understanding of Compliance and Risk Awareness

🏖️ Benefits

• A competitive salary + individual performance based bonuses every quarter • 20 days annual leave + public holidays • Our core working hours are 10am-3pm in your local time zone with flexibility outside of this • Referral bonuses & flash bonuses • Top of the line equipment • Annual company retreats to provide great internal networking opportunities