Technical Account Manager

October 24

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Spreedly

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Fintech • SaaS • eCommerce

Spreedly is a payment orchestration platform that helps merchants, merchant aggregators, and fintech companies optimize and scale their payment operations. By providing access to a wide ecosystem of hundreds of gateways, PSPs, and fraud tools across multiple currencies, Spreedly allows businesses to manage complex payment infrastructures with ease. Their platform supports billions of global transactions, offering cross-industry intelligence to enhance transaction success rates. With a focus on flexible and secure payment solutions, Spreedly stores over a billion payment methods in a PCI-Level 1 compliant vault, minimizing regulatory burdens for its users.

51 - 200 employees

Founded 2013

💳 Fintech

☁️ SaaS

🛍️ eCommerce

💰 $75M Private Equity Round on 2019-11

📋 Description

• Communication and Planning: Regularly review clients' business priorities and growth strategies, then build account plans that ensure success in support of those strategies. • Retention: Protect and grow renewal revenues by ensuring clients derive maximum value from using Spreedly. • Growth: Track clients' growth projections against current usage and initiate contract upgrades in a timely manner. • Advocacy & Expertise: Promote Spreedly's capabilities and features to improve quality, increase efficiency, and deliver new value to customers. • Relationship Management: Build strong relationships, stay current with industry trends, and develop a deep understanding of the customer's business, payments, and technical landscape.

🎯 Requirements

• Experience in and technical knowledge of a payments technology environment. • 3+ years of technical consulting, customer success, or account management experience, with assigned growth targets. • Experience in and technical knowledge of a payments technology environment. • Track record of account expansion and growing contract value. • Experience working and building relationships with technical customers/end users, who are primarily developers, using an API to support commerce businesses. • Ability to drive value at the executive level and interact comfortably with engineers or developers, working with a wide range of personalities. • Excellent customer service, negotiation, and closing skills. • Strong analytical and quantitative capabilities

🏖️ Benefits

• Competitive salary + Equity • Group Life Insurance and Disability Coverage • Medical, Vision, and Dental coverage • Pension contribution • Open Paid Time Off policy • Monthly home working/digital lifestyle stipend, new MacBook, and one-time accessory reimbursement • $1,ooo professional development stipend • Access to company-paid professional coaching service • Visits to HQ in Durham, North Carolina for remote employees