Senior Clinical Program Manager

November 15

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Spring Health

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Healthcare Insurance • Wellness • SaaS

Spring Health is a comprehensive mental health solution designed for employers and health plans. It utilizes Precision Mental Healthcare to deliver personalized mental health support by matching individuals with the right care, whether it's digital support, meditation exercises, coaching, therapy, or medication. By partnering with leading organizations, Spring Health aims to improve mental health accessibility and outcomes, reduce employee turnover, and enhance productivity. Trusted by over 4,500 organizations, the company provides an evidence-based approach that has been proven to deliver positive clinical and financial results.

501 - 1000 employees

⚕️ Healthcare Insurance

🧘 Wellness

☁️ SaaS

📋 Description

• Program manage the AI Safety & Ethics in Mental Health Council, including meeting facilitation, agenda planning, documentation, and implementation of recommendations. • Partner with executive sponsors and Council members to ensure a rapid feedback loop for the development of VERA-MH, the first open-source benchmark for safe and ethical AI for mental health use cases. • Serve as the clinical representative in AI product development, helping teams design and evaluate models and features that are safe, clinically appropriate, and patient-centered. • Review and assess AI use cases, prototypes, and outputs for clinical accuracy, relevance, and potential risk. • Coordinate new product features across the larger clinical product development to ensure a clinically sound, high-quality user experience. • Collaborate with Product, Data Science, and Clinical teams to evolve clinical quality criteria and review processes for AI-driven tools. • Provide feedback on human-in-the-loop systems, escalation protocols, and mitigation strategies for ensuring safe AI products. • Create and distribute decks and pre-read materials for quarterly council meetings. • Ensure 100% on-time delivery of Council recommendations to the relevant Product and Clinical teams. • Support the development of the Council's go-forward strategy, including working norms, members, comms cadence, etc. • Contribute to peer-reviewed publications showcasing Spring’s leadership in AI safety in mental health. • Build clinical safety tooling to pursue a goal of zero bad AI outcomes. • Build AI clinical tooling to hit utilization & safety targets set by the product team.

🎯 Requirements

• 5+ years of experience in clinical operations, healthcare technology, or digital health, with exposure to AI, data science, or product development. • Independently licensed with a masters or doctoral level license in a mental health field (LPC/LMHC, LSW, PhD/PsyD, MD) and demonstrated ability to translate clinical expertise into operational and product guidance. • Proven experience coordinating complex, cross-functional initiatives with multiple stakeholders. • Strong understanding of AI systems, associated risks in healthcare, and best practices for AI safety, fairness, and transparency. • Exceptional communication, facilitation, and stakeholder management skills, with experience engaging clinicians, engineers, product managers, and executives. • Analytical and structured problem-solving abilities, with attention to detail and an ability to balance clinical rigor with practical implementation. • Familiarity with regulatory and ethical frameworks (e.g., HIPAA, GDPR, APA ethics, FDA’s digital health guidance) is a plus. • Experience in mental or behavioral health settings strongly preferred.

🏖️ Benefits

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. • Employer sponsored 401(k) match of up to 2% for retirement planning • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. • We offer competitive paid time off policies including vacation, sick leave and company holidays. • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. • Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care • Up to $1,000 Professional Development Reimbursement a year. • $200 per year donation matching to support your favorite causes.