Senior Network Operations Manager, Specialty Care

October 7

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Spring Health

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Healthcare Insurance • Wellness • SaaS

Spring Health is a comprehensive mental health solution designed for employers and health plans. It utilizes Precision Mental Healthcare to deliver personalized mental health support by matching individuals with the right care, whether it's digital support, meditation exercises, coaching, therapy, or medication. By partnering with leading organizations, Spring Health aims to improve mental health accessibility and outcomes, reduce employee turnover, and enhance productivity. Trusted by over 4,500 organizations, the company provides an evidence-based approach that has been proven to deliver positive clinical and financial results.

501 - 1000 employees

⚕️ Healthcare Insurance

🧘 Wellness

☁️ SaaS

📋 Description

• Build and maintain an internal provider vetting framework in partnership with Provider Operations and Clinical teams. • Define and document vetting criteria and workflows, integrating feedback loops from internal stakeholders and clinical partners. • Manage and execute the provider vetting process across multiple specialties, ensuring a consistent, high-quality standard for all Specialty Care providers. • Collaborate with internal Clinical teams to design and document SOPs for providers. • Identify opportunities to support referrals through AI-based tools or workflow automation, improving efficiency and consistency. • Serve as an operational lead to troubleshoot and evolve internal referral pathways for high-acuity member needs. • Track and analyze key metrics to inform process improvements and support clinical team performance. • Forecast provider network needs based on referral volume and member demand. • Partner with internal teams to identify gaps in provider capacity and prioritize vetting efforts accordingly. • Support the design of scalable systems and processes that align network growth with demand.

🎯 Requirements

• 6+ years of experience in operations, provider or network management, consulting, or healthcare delivery systems. • 4+ years working in healthcare, preferably in a provider network, payor operations, healthcare administration, or clinical coordination setting. • Demonstrated ability to build and optimize processes in cross-functional, high-complexity environments. • Strong project management and documentation skills; able to bring clarity across multiple stakeholders. • Analytical mindset; comfortable working with data to evaluate provider quality, forecast demand, and drive operational efficiency. • Attention to detail, follow-through, and ability to manage competing priorities. • Strong written and verbal communication skills; able to synthesize complexity for diverse teams.

🏖️ Benefits

• Health, Dental, Vision benefits start on your first day at Spring. • HSA and FSA plans available, with Spring contributing up to $1K for HSAs. • Employer sponsored 401(k) match of up to 2% for retirement planning. • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. • Competitive paid time off policies including vacation, sick leave, and company holidays. • At 6 months tenure with Spring, 18 weeks parental leave for birthing parents and 16 weeks for non-birthing parents. • Access to Noom, a weight management program tailored to your unique needs and goals. • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep. • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care. • Up to $1,000 Professional Development Reimbursement a year. • $200 per year donation matching to support your favorite causes.