Sprinklr
SaaS • Artificial Intelligence • Enterprise
Sprinklr is a leading provider of enterprise software for customer experience management. It offers a unified platform that integrates various digital and social channels to optimize customer engagement and marketing efforts. Key products include Sprinklr Service, Sprinklr Social, Sprinklr Insights, and Sprinklr Marketing, focusing on enhancing customer service, social media interactions, and marketing campaigns. The platform leverages AI technology to provide real-time insights, streamline workflows, and improve productivity. Trusted by some of the world's most valuable brands, Sprinklr aims to deliver consistent and exceptional customer experiences across all touchpoints.
1001 - 5000 employees
Founded 2010
☁️ SaaS
🤖 Artificial Intelligence
🏢 Enterprise
Group Director - Customer Success
May 30
Sprinklr
SaaS • Artificial Intelligence • Enterprise
Sprinklr is a leading provider of enterprise software for customer experience management. It offers a unified platform that integrates various digital and social channels to optimize customer engagement and marketing efforts. Key products include Sprinklr Service, Sprinklr Social, Sprinklr Insights, and Sprinklr Marketing, focusing on enhancing customer service, social media interactions, and marketing campaigns. The platform leverages AI technology to provide real-time insights, streamline workflows, and improve productivity. Trusted by some of the world's most valuable brands, Sprinklr aims to deliver consistent and exceptional customer experiences across all touchpoints.
1001 - 5000 employees
Founded 2010
☁️ SaaS
🤖 Artificial Intelligence
🏢 Enterprise
📋 Description
•Lead the Regional Technical Success Function •Define and execute the theatre-specific strategy for Technical Success •Build a world-class TSM team across Core (Marketing, Social, Ads) and Service (Care, Contact Center) product domains •Serve as Executive Sponsor for Strategic Accounts •Provide direct support during key escalations, roadmap alignment sessions, renewal discussions, and QBRs—partnering closely with Sales and Product teams. •Operate as a field-facing thought partner for enterprise transformation leaders •Collaborate with Services and Solution Consultants to ensure customers are building sustainable, scalable workflows and integration architectures •Hire, develop, and retain a diverse team of TSMs and team leads across the region •Own customer health forecasting, adoption KPIs, and platform telemetry for all TSM-covered accounts in the region •Drive accountability and alignment with Sales, Services, and Support—ensuring tight joint ownership of customer outcomes, risk resolution, and expansion signals
🎯 Requirements
•Bachelor’s degree in Computer Science, Business, or related field; advanced degree preferred •10+ years of experience in Customer Success, Solutions Consulting, or Technical Account Management in enterprise SaaS •Proven success leading and scaling technical customer-facing teams in a global or multi-country theatre •Executive-level presence with demonstrated ability to sponsor large enterprise customers and influence C-level stakeholders •Strong understanding of both marketing (paid/organic/social) and customer service (care/contact center) operating models •Deep operational capability—able to manage forecasting, success planning, team health, and cross-functional programs •Familiarity with enterprise SaaS architecture, integrations (REST APIs, middleware), and AI/automation concepts
🏖️ Benefits
•A range of comprehensive health plans •Leading well-being programs •Financial protection for you and your family through a range of global and localized plans throughout the world
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