Principal Engagement Manager

🕒 4 days ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $121k - $201k / year

⏰ Full Time

🔴 Lead

👔 Manager

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Sprinklr

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Sprinklr is a leading provider of enterprise software for customer experience management. It offers a unified platform that integrates various digital and social channels to optimize customer engagement and marketing efforts. Key products include Sprinklr Service, Sprinklr Social, Sprinklr Insights, and Sprinklr Marketing, focusing on enhancing customer service, social media interactions, and marketing campaigns. The platform leverages AI technology to provide real-time insights, streamline workflows, and improve productivity. Trusted by some of the world's most valuable brands, Sprinklr aims to deliver consistent and exceptional customer experiences across all touchpoints.

📋 Description

• Work with internal sales, services and partner teams to strategize around new business opportunities • Develop relationships with key customer stakeholders as a trusted advisor • Responsible for entire services sales support during pre-sale engagements • Prepare service delivery proposals, scopes of work and project plans • Gather customer requirements, design and propose complete solution offerings • Document customer requirements, both technical and organizational • Write Statements of Work that include scope, effort estimates & timelines • Collaborate with sales teams for strategic opportunities and drive to closure • Develop relationships with colleagues for comprehensive solutions • Update and manage pipeline and prepare revenue forecasts for Services and Success offerings • Assist in project management and escalation-resolution for key accounts

🎯 Requirements

• Previous experience in business development, professional services delivery or pre-sales • Bachelor’s degree and/or equivalent years of experience • Requires the ability to work independently with substantial latitude for action and decision • Ability to work individually and as member of a team • Decisive, quick thinking, reliable, and likes to take ownership • Attention to detail but flexible with a can-do attitude • Passion for solving client challenges and commitment to client delight • Experience in contact center / customer service software industry is preferred • Extremely strong written, verbal communication and presentation skills • Competency working in a highly-matrixed environment • Flexible and adaptable self-starter with strong relationship-building skills • Takes initiative and approaches all tasks and projects proactively • Ability to prioritize and complete multiple tasks with little to no supervision.

🏖️ Benefits

• Voluntary healthcare coverage • Paid time off • Flexible paid time off • Holidays • Generous caregiver and parental leaves • Life and disability insurance • Health benefits including medical, dental, vision, and prescription drug coverage • 401k plan with 100% vested company contributions