Program Manager

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September 24

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Sprinto

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Automating Information Security Compliances & Privacy Laws for fast growing SaaS companies. Use Sprinto to obtain information security compliance, close enterprise deals faster, and pass vendor security assessments easily.

51 - 200 employees

Founded 2020

📋 Description

• Design onboarding journeys, touchpoint cadences, and retention interventions that accelerate time-to-value and improve early-stage customer engagement. • Build standardized playbooks for onboarding, adoption, and value realization across customer types to enable scale and consistency. • Implement lifecycle programs in collaboration with relevant stakeholders in CX, Product, and RevOps, ensuring clear adoption plans, documentation, and training. • Track key lifecycle KPIs such as onboarding completion time, time-to-value, expansion rate, retention, and customer health scores. • Run weekly operating rhythms (reviews, retrospectives, and stand-ups) to drive accountability and cross-functional progress. • Experiment with A/B tests and workflow variations to improve activation, engagement, and retention outcomes. • Troubleshoot process gaps, tool misalignments, and handoff issues through root-cause deep dives. • Collaborate with stakeholders within RevOps, CX, and Product to ensure clean data flows, unified metrics, and automation of key lifecycle steps.

🎯 Requirements

• 4-6 years of total experience in a business role, from which at least 3 years in program management or strategy & operations is a must. • Experienced candidates with backgrounds in SaaS, consulting, or operations-heavy businesses (e.g., marketplaces, logistics, quick commerce, fintech, B2B services, etc.) will be preferred. • An understanding of Customer Success and Account Management is desirable. • Strong familiarity with customer lifecycle metrics and funnel-based thinking. • Demonstrated ability to build scalable operational playbooks and roll them out across cross-functional teams. • Excellent data fluency and proficient with spreadsheets, dashboards, and working with BI teams or tools (e.g., Metabase, Looker, Tableau). • Some proficiency with workflow automation tools is desirable (e.g., Zapier, n8n). • Strong verbal and written communication skills. • Clear, structured thinker with a bias for action and strong execution ownership. • A collaborative work ethic with the ability to influence and work cross-functionally with GTM, Success, Support, and Product teams.