Onboarding Consultant

November 6

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Sprout Social, Inc.

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SaaS • Social Impact • Enterprise

Sprout Social, Inc. is a leading provider of social media management solutions. The company offers a comprehensive platform that enables businesses to streamline their customer care, enhance community management, and drive marketing efforts across various social media channels. With features like engagement, publishing, analytics, and social listening, Sprout Social helps organizations uncover trends, gather insights, and amplify their brand awareness. Their platform integrates AI and automation to improve efficiencies and personalize customer care. Additionally, Sprout Social offers influencer marketing and employee advocacy tools to enhance social reach. Trusted by over 30,000 brands and recognized for its top-tier software products, Sprout Social caters to enterprises, agencies, and small to medium businesses, providing innovative solutions to maximize the impact of social media strategies.

1001 - 5000 employees

Founded 2010

☁️ SaaS

🌍 Social Impact

🏢 Enterprise

📋 Description

• You will be responsible for providing customers a tailored and value-driven onboarding experience that ensures customers are set up for success in achieving their business goals • Ensure our new customers are set up for success and have a customer-first mindset • Handle a high volume of communication, prioritizing multiple methods of communication at the same time, and never sacrifice the customer experience • Consistently meet and exceed quantitative goals and exemplify qualitative behaviors that support team members and customers

🎯 Requirements

• Professional English fluency in verbal and written communication • Proven client relationship experience in the technology industry • Experience delivering product training sessions via web conference software • Able to work North American hours, Central time (Chicago business hours) • Able to identify and align a customer’s goals and objectives with Sprout’s value, capabilities and solution • Ability to manage simultaneous software implementations for multiple clients • Superior organizational skills • Excellent communication skills, both written and verbal • In-depth knowledge of social media tools • Salesforce.com or other CRM experience is a plus

🏖️ Benefits

• Insurance and benefit options that are built for both individuals and families • Progressive policies to support work/life balance, like our flexible paid time off and parental leave program • High-quality and well-maintained equipment—your computer will never prevent you from doing your best • Wellness initiatives to ensure both health and mental well-being of our team • Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders • Growing corporate social responsibility program that is driven by the involvement and passion of our team members