Implementation Specialist

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August 22

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SpryPoint

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SaaS • Energy • B2B

SpryPoint is a company that provides advanced software solutions aimed at improving operational efficiency and customer service for utility companies. Specializing in cloud-based platforms, SpryPoint's services include electric, water, gas, and broadband utility billing, mobile field service, asset management, customer engagement, and demand response. Their tools are designed to facilitate data-driven decision-making, enhance business intelligence analytics, and ensure regulatory compliance for clients in the utility sector. With an emphasis on security and performance, SpryPoint offers a seamless and efficient experience allowing utility providers to focus on their key operations, all while leveraging cutting-edge technology to stay current with industry advancements.

51 - 200 employees

☁️ SaaS

⚡ Energy

🤝 B2B

💰 Private Equity Round on 2023-03

📋 Description

• Leading gap analysis sessions to understand our customers needs • Mapping to-be business processes • Configuring, testing and tuning the software • Mapping and assisting with data conversions from legacy systems • Training end users throughout the project on software functionality and best practices • Providing hands-on support during user acceptance testing, Go Live and post-implementation stabilization • Collaborate with development & dev-ops teams to influence, design, and validate solutions • Assist the Project Manager in the creation and review of project documentation, including specifications for customizations • Support the Sales team and partners with presales activities such as product demonstrations and high-level gap analysis • Advise customers on the best use of the SpryPoint applications by way of business process analysis, communicating industry best practices and understanding the current and desired future states

🎯 Requirements

• 2+ years of experience working with enterprise applications software, preferably in the utility sector • Familiarity with financial and revenue processes, customer care systems, service billing, and work & asset management in municipal or government settings • Business Analysis and Business Process Mapping experience • Experience with reporting and business intelligence applications and platforms • Technical skills such as relational database knowledge or SQL skills is a huge plus! • Proven ability to train users on enterprise software applications • Demonstrated ability to prioritize and execute tasks in high-pressure environments • Strong interpersonal skills and the ability to interact with senior management, clients, and partners • Clear and concise communication skills (written and verbal) • A proactive and enthusiastic approach to learning new skills and adapting to change • Confidence to work independently and collaboratively within internal and external teams

🏖️ Benefits

• Remote-first environment with flexible working hours across North America • Competitive Total Rewards - Comprehensive compensation package that grows with you • Complete Setup - MacBook + $500 to create your ideal home workspace • Total Wellness - Health, dental, vision, and life insurance from day one • Recharge Time - Generous PTO, Summer Friday half-days, and unlimited sick days • Future Security - RRSP (Canada) and 401k (US) matching programs • Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program • Team Connection - Annual company events and team offsites that bring us together