Customer Service Representative, Junior

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May 12

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Staff Domain

WebsiteLinkedInAll Job Openings

Recruitment • HR Tech • B2B

Staff Domain is a company dedicated to helping individuals build fulfilling careers by providing a dynamic and supportive work environment. With offices in various locations including Australia, the United States, the Philippines, and South Africa, Staff Domain focuses on connecting job seekers with opportunities that align with their personal and professional goals.

201 - 500 employees

Founded 2018

🎯 Recruiter

👥 HR Tech

🤝 B2B

📋 Description

• Respond to customer inquiries promptly and professionally via email, chat, and phone. • Assist customers with initial enquiries, providing information about our tutoring services, pricing, and tutors’ availability. • Provide technical support to customers as needed, guiding them through our platform, assisting with payments and troubleshooting any issues they may encounter. • Update customer bookings at their request and in line with our policies. • Liaise with tutors to coordinate and support with scheduling. • Proactively follow up with customers to ensure satisfaction. • Collaborate with other team members to continuously improve overall customer satisfaction, response times, and resolution rates. • Monitor and categorise conversations between Tutors and Parents/Students ensuring that required actions have been taken and standards are met. • Document customer interactions, transactions, and feedback. • Acknowledge and resolve customer complaints in a timely and professional manner.

🎯 Requirements

• Bachelor's degree in Business, Communication, Marketing, or a related field is preferred. • Exceptional communication and interpersonal skills, with a friendly and professional demeanour. • English speaker with excellent written and verbal communication skills. • At least 3+ years of experience in customer service, customer success, or similar roles. • Preferrably, at least 3+ years of experience in customer service/customer success • Proficiency with computer systems and familiarity with online booking systems or CRM software. • Ability to work independently and collaboratively as part of a remote team. • Strong Numerical Skills: Ability to calculate total costs, apply percentage discounts, and convert between timezones. • Nice to have - Familiarity with the British Education System

🏖️ Benefits

• HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents) • Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary) • Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more!