Bilingual Customer Service Agent – 1 Year Contract

November 4

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Stanley Black & Decker, Inc.

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Manufacturing • Hardware • Industrial Solutions

Stanley Black & Decker, Inc. is a leading global provider of tools, outdoor products, and industrial solutions. Known for its iconic brands such as DEWALT, CRAFTSMAN, and Stanley, the company offers a wide range of tools and solutions for various industries, including engineered fastening and manufacturing technologies. Headquartered in New Britain, Connecticut, Stanley Black & Decker is committed to innovation, sustainability, and empowering people through its community initiatives. The company plays a significant role in the skilled trades sector, focusing on upskilling and inclusive culture, aiming for a positive impact on both the planet and its people.

10,000+ employees

Founded 1843

🔧 Hardware

💰 Post-IPO Debt on 2023-03

📋 Description

• Process transactions and various inquiries using Outlook, SAP and Esker • Receive distributor calls as well as some end user calls • Provide reliable information to both internal and external customers • Work with appropriate functional groups or team members to proactively eliminate errors and inefficiencies in the order process

🎯 Requirements

• College or University diploma/degree • Bilingual (French/English) language skills both written and spoken(a strong asset) • Must be able to handle multiple tasks in a high call/systems volume environment while maintaining composure and flexibility • Ability to communicate (oral and written) with sales personnel and distributors in a professional and courteous manner • Strong key board and data entry skills (min 30 wpm) • Team player – able to work with a large team • Must be dependable, capable of making decisions, and following through on team tasks and willing to help all other associates with little or no supervision • Ability to rapidly assimilate marketing programs, product knowledge and all other company policies and procedures

🏖️ Benefits

• Competitive salary • Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths. • Learning & Development: Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities). • Diverse & Inclusive Culture: We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too. • Purpose-Driven Company: You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.