Support Specialist

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🕒 June 30

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TicketCo

WebsiteLinkedInAll Job Openings

11 - 50 employees

🛍️ eCommerce

💰 Venture Round on 2019-01

eCommerce

TicketCo is a company specializing in event ticketing solutions, offering a variety of services including event sales, event management, and ticketing software. The company provides virtual ticketing, event broadcasting, and streaming, alongside payment solutions for events. Their platform aims to simplify the ticket purchasing process, making it easy and accessible for both event organizers and attendees.

📋 Description

• Provide first-class, relation driven support to our customers in the UK and Ireland. • Work closely with clients and the Product Team to troubleshoot and resolve technical issues. • Taking part in the matches, games and important gatherings to make sure everything runs smoothly. • Manage equipment, including testing and ensuring that it is maintained and working efficiently. • Testing of TicketCo's software and reporting any issues found. • Work on internal projects to improve the support team's efficiency • Create a value for customers by providing top of the line consulting. • Master and manage the tools used by the support department and improve communication guidelines based on the feedback received. • Train and maintain AI (artificial intelligence) systems used in Customer Support. • Learn, grow and be up to date with the latest technologies and changes in the ticketing business. • Function as the customer advocate and provide internal feedback on how we can do things better. • Identify opportunities and challenges affecting the business of our customers and team up with other departments in order to improve our services and products. • Travel to help our clients achieve success and join other teams during strategic meetings.

🎯 Requirements

• Strong experience in customer-facing activities • Excellent communication and presentation skills • Ability to work on multiple tasks in a short period of time • Strong empathy for customers and ability to advocate on their behalf • Understanding of value drivers in usage based, transaction based and recurring revenue business models • Analytical and process-oriented mindset • Ability to understand technical solutions • Strong work ethic, with the ability to work independently • Desire for continuous learning and improvement, looking to grow together with the company • SAAS and B2B support related experience • Interest in sport and event industry.

🏖️ Benefits

• Flexible working arrangements • Professional development opportunities