steercom - Key Message. Delivered.
1 - 10 employees
💼 Consulting
📣 Marketing
⚡ Productivity
Consulting • Marketing • Productivity
steercom is a company that specializes in helping individuals and organizations to communicate complex ideas more effectively. They use the Pyramid Principle as a core methodology to structure thoughts and deliver key messages in both verbal and written forms. steercom provides various tools and services such as the Pyramid Builder, Pyramid Visualizer, and Pyramid Speaker to enhance presentation skills and communication strategies. They offer programs and coaching focused on customer obsession, sales excellence, and effective negotiation, targeting executives and leaders who need to convey their ideas clearly and compellingly. Their team comprises experienced coaches with backgrounds in strategy consulting and management.
Customer Success Manager
Job not on LinkedIn
🕒 July 22
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steercom - Key Message. Delivered.
1 - 10 employees
💼 Consulting
📣 Marketing
⚡ Productivity
Consulting • Marketing • Productivity
steercom is a company that specializes in helping individuals and organizations to communicate complex ideas more effectively. They use the Pyramid Principle as a core methodology to structure thoughts and deliver key messages in both verbal and written forms. steercom provides various tools and services such as the Pyramid Builder, Pyramid Visualizer, and Pyramid Speaker to enhance presentation skills and communication strategies. They offer programs and coaching focused on customer obsession, sales excellence, and effective negotiation, targeting executives and leaders who need to convey their ideas clearly and compellingly. Their team comprises experienced coaches with backgrounds in strategy consulting and management.
📋 Description
• Lead a team of 10 Customer Success Managers, overseeing a diverse portfolio • Build a unified "Account Health" framework for all customers • Develop a standardized Account Health Scoring system to identify risk • Transition the team to a structured internal knowledge base and formal playbooks • Use leading indicators to trigger outreach before a customer is at risk • Manage day-to-day performance of the CS team using clear KPIs
🎯 Requirements
• 2+ years of experience managing a Customer Success team (or 4+ years as a Senior/Lead CSM ready for the next step) • Experience using data (CRM, BI tools, or Excel) to track health, predict churn, and report on team performance • Ability to design processes that scale; you’ve successfully implemented a new tool, workflow, or playbook in the past • A coaching-first management style that fits our supportive, collaborative culture • Nice to Have: Experience selecting or implementing a CS Platform (e.g., Gainsight, Vitally, ChurnZero) • Experience with the automotive industry
🏖️ Benefits
• 100% remote work environment • Medical, Dental and Vision insurance within 30 days • 100% employer-paid medical insurance • Equity package • Flexible PTO with 15 days minimum • Generous Parental Leave • FSA and HSA options • 401(k) • Growth & Wellness Stipend • WFH Equipment • Chance to work with the latest technology • A collaborative, high ownership culture • Opportunities for development and career growth
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