Social Media & Community Engagement Lead

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3 days ago

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steercom - Key Message. Delivered.

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B2B • Enterprise • Productivity

steercom is a company that specializes in helping individuals and organizations to communicate complex ideas more effectively. They use the Pyramid Principle as a core methodology to structure thoughts and deliver key messages in both verbal and written forms. steercom provides various tools and services such as the Pyramid Builder, Pyramid Visualizer, and Pyramid Speaker to enhance presentation skills and communication strategies. They offer programs and coaching focused on customer obsession, sales excellence, and effective negotiation, targeting executives and leaders who need to convey their ideas clearly and compellingly. Their team comprises experienced coaches with backgrounds in strategy consulting and management.

2 - 10 employees

🤝 B2B

🏢 Enterprise

⚡ Productivity

📋 Description

• Build and nurture a strong, engaged social community by creating opportunities for connection, collaboration, and shared learning among shop owners. • Actively create and post relevant content in owned Facebook groups, YouTube, Instagram, and TikTok to spark discussions and provide valuable insights. • Act as a bridge between AutoOps & Steer and the auto repair community, providing feedback that shapes product and marketing. • Organize and moderate live discussions, Q&As, and AMAs. • Create authentic, platform-specific content for Facebook, YouTube, Instagram, and TikTok. • Leverage user-generated content and customer success stories to showcase real-world wins. • Keep up with industry trends, challenges, and opportunities to make sure content stays relevant. • Collaborate with marketing, sales, and product teams to align messaging and promotions. • Build relationships with shop owners, influencers, and industry leaders. • Translate product updates into real-world benefits that shop owners actually care about. • Track engagement, community growth, and post performance with weekly/monthly reporting. • Bring those insights back to help improve campaigns, product launches, and content direction.

🎯 Requirements

• 4-6 years in social media, community management, or customer engagement. • Video storytelling skills, comfortable being on camera and creating content. • Strong knowledge of Facebook, YouTube, Instagram, and TikTok and how to drive engagement on each platform. • Proficiency with design tools like Canva, InShot, and CapCut to edit videos. • Passion for B2B SaaS and the target market's challenges. • Experience managing online communities and fostering discussions. • Strategic thinker who can adapt, pivot, and stay ahead of industry trends. • Strong communicator. • Comfortable with occasional travel for events and trade shows. • Comfortable working independently in a fast-paced environment. • ✨Bonus: experience with social monitoring tools like Loomly, Agorapulse, or StatusBrew.

🏖️ Benefits

• 100% remote • 100% employer-paid medical insurance • HSA/FSA • Flexible PTO with 15 days minimum • Generous Parental Leave • 401k • Learning Stipend • WFH Equipment • STD/LTD/Life • Chance to work with the latest technology • A collaborative and innovative work culture • Opportunities for career growth and development