Customer Success Associate

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February 27

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Steppingblocks

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Education • HR Tech • SaaS

Steppingblocks is a data-driven platform designed to enhance student and institutional success through detailed insights into alumni outcomes and career paths. It offers tools for career services, institutional research, and alumni relations, helping educational institutions leverage graduate data to make informed decisions and inspire alumni engagement. With access to over 150 million career paths and extensive employer profiles, Steppingblocks aims to provide actionable data that proves the value of degrees and empowers students to navigate their career journeys effectively.

11 - 50 employees

📚 Education

👥 HR Tech

☁️ SaaS

📋 Description

• The Customer Success Associate will provide exceptional partner support to higher education partners. • Responsibilities include onboarding, training, problem resolution, and renewing customers. • The CSA will help construct and maintain training and FAQ documents.

🎯 Requirements

• 2-4 years of customer success experience or similar • Higher Education (colleges/universities) industry experience preferred • Meticulous attention to detail • Experience and/or passion for data and data analytics • Excellent verbal and written communication skills, including group presentations • Experience with troubleshooting and managing customer requests • Ability to work in a high-energy, fast-paced startup environment • HubSpot CRM experience • Proficient with standard corporate productivity tools (i.e. - Asana, Slack, Zoom, Loom, Canva, etc.) • Self-starter with strong attention to time management and productivity standards

🏖️ Benefits

• Unlimited PTO • Medical, vision, and dental benefits • 401K