Customer Success Manager

Job not on LinkedIn

2 days ago

Apply Now

Receive Emails with Similar Jobs

Strategic Education, Inc

WebsiteLinkedInAll Job Openings

Education • B2B • Enterprise

Strategic Education, Inc. is a leader in creating innovative and career-relevant learning experiences designed to prepare learners for the workforce. With over 130 years of experience, the company partners with more than 1,300 employers across the U. S. and educates over 100,000 students globally. Strategic Education offers customized workforce solutions ranging from tuition assistance to accredited degree courses, non-degree skill pathways, and coding schools. It has a strong focus on addressing evolving skills gaps and fostering employee career growth through dynamic learning environments. The company operates reputable institutions like Strayer University, Capella University, and the Jack Welch Management Institute, among others, emphasizing the importance of education in driving economic mobility and empowering individuals.

5001 - 10000 employees

Founded 1998

📚 Education

🤝 B2B

🏢 Enterprise

📋 Description

• Support Clients and Providers' needs while driving product usage of the Workforce Edge platform • Act as a guide to navigate clients towards successful ROI • Responsible for platform training, client support, and advisement • Provide quantitative and qualitative feedback to internal teams • Develop an understanding of client’s needs to encourage best practices • Manage process to confirm enrollments with partners and audit billing process • Collaborate with internal/external teams for technical support • Own the process for collecting data from partners and ensure data accuracy

🎯 Requirements

• 1-3 years of demonstrated success as a Customer Success Manager, Account Manager, Client Services, or sales representative • Technical aptitude with willingness to learn new skills • Fluency in interacting with a variety of stakeholders • Experience working with technical teams on product development • Direct experience in support of a SaaS platform preferred • Experience with Salesforce, Excel, and other data analysis tools strongly preferred • Bachelor’s degree required

🏖️ Benefits

• Health insurance • 401(k) retirement benefit • Paid time off • Parental leave • Tuition assistance • Employee Stock Purchase Plan • Well-being incentives • Paid holidays • Tax saving accounts (FSA, HSA) • Entertainment and retail discounts