Customer Success Manager

Job not on LinkedIn

🕒 May 9

🏖️ New Jersey, New York, +5 more states – Remote

🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Stravito

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🏢 Enterprise

☁️ SaaS

Enterprise • SaaS

Stravito is a flexible and user-friendly insights platform designed specifically for enterprises. It serves as a knowledge management tool, enabling organizations to centralize, manage, and leverage their collective knowledge effectively. By providing AI-powered search capabilities and a globally accessible library of insights, Stravito helps research and insights teams, stakeholders, and clients find relevant, tailored results swiftly. Often described as a personal Spotify for research or an internal Google, Stravito empowers enterprises to turn insights into actionable assets, minimizing the time and effort spent on information requests and integration with existing data sources.

📋 Description

• Manage, support and develop a portfolio of enterprise customers (B2B) • Connect with stakeholders (executive level and day to day) to understand and develop expertise when it comes to what drives user value and engagement • Develop the business by identifying patterns and synergies between different end-user use cases • Proactively share customer learnings and insights with the broader Stravito team • Report to the Lead Customer Success Manager for the US • Work closely with Product, Tech & Design to make it happen!

🎯 Requirements

• 3-5 years experience as a Customer Success Manager • Previous experience managing for complex enterprise accounts • “Customer mindset” - knowing what to listen for, be able to separate between what is being said and what the underlying drivers are • Business-orientation - constantly thinking of how to grow and scale your customer • Ability to thrive in start-up and remote-first environments • Strong interpersonal and communication skills • Fluency in English, both spoken and written

🏖️ Benefits

• remote-first and globally spread team with company events a couple of times each year as the icing on the cake 🎂 • fun, collaborative environment where everyone truly cares and helps each other • zero micro-management • encouraged to cultivate your own processes while giving and receiving feedback for improvement • competitive compensation package • possibility of working with cutting-edge technology in our industry (such as GenAI)