Head of Customer Success Management

Job not on LinkedIn

🕒 July 17

🏖️ New Jersey, New York, +6 more states – Remote

🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

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Stravito

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🏢 Enterprise

☁️ SaaS

Enterprise • SaaS

Stravito is a flexible and user-friendly insights platform designed specifically for enterprises. It serves as a knowledge management tool, enabling organizations to centralize, manage, and leverage their collective knowledge effectively. By providing AI-powered search capabilities and a globally accessible library of insights, Stravito helps research and insights teams, stakeholders, and clients find relevant, tailored results swiftly. Often described as a personal Spotify for research or an internal Google, Stravito empowers enterprises to turn insights into actionable assets, minimizing the time and effort spent on information requests and integration with existing data sources.

📋 Description

• Manage, coach and develop a team of 10-15 Customer Success Managers. • Own customer escalations end to end, being the senior presence on calls. • Operationalise change coming from CS leadership. • Keep the machine running smoothly, troubleshooting issues proactively. • Stay customer-facing and involved in the details of your team's accounts.

🎯 Requirements

• A background as an enterprise CSM. • At least 2 to 3 years of people management experience in Customer Success. • Deep accountability in owning people issues and customer situations. • A highly operational working style, comfortable in details. • Strength in executing change and making it happen, reliably. • Strong communication skills and proven ability to adapt to different stakeholders. • Comfortable working in an ambiguous environment with structural prioritization skills. • A collaborative team player who enhances team strengths. • Track record of using automation, predictive insights, and intelligent workflows.

🏖️ Benefits

• Fun, collaborative environment where everyone truly cares and helps each other. • Company events a couple of times each year. • Competitive compensation package. • Possibility of working with cutting-edge technology in the industry (such as GenAI). • Zero micro-management and encouraged to cultivate own processes while giving and receiving feedback for improvement.