Customer Service Representative

Job not on LinkedIn

May 7

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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StrideHire

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Recruitment • B2B • Healthcare

StrideHire is a staffing agency headquartered in sunny Florida, USA, specializing in connecting employers with skilled professionals across various industries including healthcare, finance, technology, real estate, and hospitality. With a family-owned ethos, StrideHire emphasizes work-life balance and flexibility while offering job opportunities in fields such as nursing, customer service, IT, and more. They provide a broad spectrum of staffing solutions catering to diverse employer needs.

2 - 10 employees

🎯 Recruiter

🤝 B2B

📋 Description

• This is a remote position. • Customer Service Inbound, Billing & Customer Support Calls • Telemarketing Experience Preferred • Leverage your customer service expertise and provide billing support to a Company's customers, all from the comfort of your own home! • Assisting callers with billing inquiries • Determining offerings customers are missing • Making upgrade and add-on service recommendations • Ensuring First Call Resolution (FCR) and complete Customer Satisfaction (VOC) • Coding sales accurately and completely • Must-Have Qualities and Capabilities • Familiarity with company processes and policies • Clear, confident and professional communication skills to build trust and rapport • Understanding of “client call flow” • Quick-thinking management of client needs • Assertiveness to promote additional products and services • Empathy and a sincere desire to assist and prioritize the customer • Tenacity to understand and deliver on customers’ needs • Providing great inbound, billing customer service calls.

🎯 Requirements

• Have no felonies or fraudulent behaviors. • A desktop/tower computer with a separate monitor is recommended. • Dual boot machines, Netbooks, and Tablets are prohibited from use. • All-in-One computers are not currently compatible with any client programs. • Dual-core 2.8 GHz or better or Intel i class or AMD Phenom X2 class or better Atom, Celeron, Pentium and Opteron processors are not permitted • 20 GB or more of available space • 60 GB or more of total space • 4 GB of RAM or better • Windows 7 or Windows 10 • Windows 8/8.1 not supported by some clients • Hard-wired connection (no wireless) • Minimum 10 mbps download / Minimum 3 mbps upload • Maximum Latency Threshold 120 milliseconds (ms) • 1280 x 1024 (SXGA) screen resolution • 1920 x 1080 (Full HD or 1080p) • Dual monitors may be required on some client programs • Macs must have an Ethernet port • MacBook Air and Mac USB-C ports will not be supported • Boot Camp and a licensed version of Windows (please see page 2 for acceptable Windows operating systems) MUST be installed. • USB headset with microphone (required for Certification)

🏖️ Benefits

• Work from home • Determine your own work schedule • Scalable income opportunity