Field Engineer

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October 14

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Strimi

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Strimi is a social live streaming platform for Gen-z. The Best Time to be Live- coming soon!

1 - 10 employees

📋 Description

• Onboard new Striim customers, delivering learning, solution strategy, technical enablement, and implementation guidance during the deployment process. • Lead customer technical teams during development phases to implement best practices and innovate enterprise adoption challenges. • Support the seamless transition from pre-sales prototypes to post-sales production scale experiences. • Collaborate with customer success and account management teams to conduct periodic health checks with customers, ensuring operational excellence with Striim. • Be the Striim product expert, coach, and trusted technical advisor during deployment. • Be the in-house customer champion, coordinating with Striim customer support and stakeholders to drive technical advocacy, product evolution, and technical innovation. • Proactively engage existing Striim customers to realize technology value with further adoption of the Striim platform, demonstrating new applications and use cases for Striim. • Increase internal knowledge base by developing and/or maintaining documentation related to Striim implementations, best practices, and troubleshooting. • Track customer issues, collaborate with support on customer-training-related matters, and work with customer to develop and track product feature requests (PFRs). • Report on the status of key accounts, including escalations, to the manager and Customer Success Manager (if applicable).

🎯 Requirements

• A successful candidate must be based 100% remotely within in the Continental United States • 3+ years of experience in customer-facing technical roles, e.g., Sales Engineer/Pre-sales Engineer, Solutions Architect, Data Engineer, Customer Success Engineer • 3+ years of experience with database management systems software such as Oracle, MySQL, Microsoft SQL Server, and SQL Programming Language • 3+ years of experience programming languages such as Java, Python, Shell scripting • 3+ years of experience or deep core knowledge of Cloud infrastructure and Data Services such as Amazon AWS, Microsoft Azure and Google Cloud • Principled knowledge in working with, configuring, and troubleshooting Operating Systems based on Unix/Linux and Windows • Experience working with Message Systems such as Kafka and JMS • Experience in working with Enterprise data environments and Mission Critical IT systems is desirable • Knowledge of Snowflake, Google BigQuery or Databricks is a plus • Excellent written, verbal, and presentation communication skills • Bachelor’s degree in Information Systems, Computer Science, Computer Engineering, or Information Systems, or relevant work experience

🏖️ Benefits

• Competitive salary and pre-IPO stock options • Private Medical Insurance • Life Insurance • Pension Plan • Income Protection • Paid Time Off (Discretionary Time Off & Public Holidays) • The chance to contribute to and shape an upbeat, fully engaged culture