Indirect Tax Enablement Specialist

November 13

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Stripe

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Fintech • eCommerce • B2B

Stripe is a global payments processing platform that enables businesses to accept online and in-person payments. It offers a comprehensive suite of financial services, including payment processing, billing, and revenue management tools, aimed at businesses of all sizes, from startups to enterprises. By providing a developer-friendly API, Stripe allows businesses to streamline their payment operations and embed financial services directly into their applications, facilitating both B2B and B2C transactions.

1001 - 5000 employees

Founded 2010

💳 Fintech

🛍️ eCommerce

🤝 B2B

💰 Venture Round on 2021-05

📋 Description

• Provide real-time support to teams during critical moments - either due to bandwidth, or strategic initiatives where enablement solutions are needed like such as onboarding, support experience, and/or product enhancements • Analyze support experiences to identify patterns and opportunities for proactive enablement solutions • Collaborate with stakeholders to identify immediate and long-term enablement needs, objectives, and desired outcomes for both users and internal teams • Design, develop, and execute comprehensive enablement programs, curricula, and materials for various delivery methods (e.g., in-person, virtual, self-paced, blended) • Create engaging and interactive content tailored to address current knowledge gaps and anticipate future needs, promoting user adoption and team efficiency • Incorporate adult learning principles and instructional design methodologies to ensure optimal learning outcomes and user empowerment • Develop and implement assessments to measure the effectiveness of real-time support and proactive enablement programs • Work closely with tax advisory SMEs, product and operations teams as well as to ensure accuracy and relevance of content for both immediate and future needs • Adapt existing materials to suit different learning styles and audience needs, focusing on user enablement and internal strategy alignment • Ensure all enablement materials align with company branding and style guidelines while maintaining accuracy and effectiveness • Track and report on user adoption rates, enablement program completion rates, and overall effectiveness of both real-time and proactive initiatives • Continuously improve enablement strategies based on user feedback, support experiences, and data-driven insights

🎯 Requirements

• 3+ years of experience in designing, developing, and executing enablement or learning programs • Strong understanding of adult learning principles and their application in user enablement • Excellent written and verbal communication skills, with the ability to explain complex concepts clearly to diverse audiences • Strong project management and organizational abilities • Creativity and innovation in developing engaging learning experiences that drive user adoption • Ability to work independently and collaboratively in a fast-paced environment • Proven track record of successfully executing enablement programs that positively impact user success and internal strategy implementation • Experience in SaaS or technology-focused enablement roles • Familiarity with data analytics and reporting for enablement metrics • Knowledge of gamification principles in learning design applied to user enablement • Experience in a corporate learning and development environment, preferably with exposure to product adoption and user success initiatives • Proficiency in learning management systems (LMS) and e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate)

🏖️ Benefits

• Competitive salary