Customer Success Solutions Architect

2 days ago

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StrongDM

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Cybersecurity • SaaS • Security

StrongDM is a company specializing in providing Zero Trust security solutions designed to ensure that only the right people have access to the right resources at the right time. Their approach involves a combination of just-in-time access, policy enforcement, and complete visibility, all integrated within a single control plane. StrongDM facilitates secure and frustration-free access for technical users across diverse infrastructures, including multiple cloud environments and various databases. The company distinguishes itself with a seamless integration process that does not require migration or recoding of existing applications. StrongDM's services also include privileged access management with a focus on reducing attack surfaces and enhancing security through dynamic access controls.

51 - 200 employees

Founded 2020

🔒 Cybersecurity

☁️ SaaS

🔐 Security

💰 $54M Series B on 2021-09

📋 Description

• Help customers succeed by guiding them through the design and deployment of StrongDM in their environment. • Design deployment architectures that are secure, scalable, and aligned with customer environments and goals. • Own the technical post-sales relationship by leading hands-on deployments, including configuration, integration, and rollout in partnership with Customer Success and Project Management teams. • Solve complex technical challenges across identity, networking, cloud, and hybrid infrastructure in partnership with Support, Product, and Engineering teams. • Provide consultative technical guidance that empowers customers to confidently operate and grow their StrongDM footprint. • Influence product direction by identifying patterns, sharing customer insights, and collaborating cross-functionally on best practices and documentation.

🎯 Requirements

• 8–10+ years of experience in technical consulting, professional services, or post-sales architecture roles. • Proven experience designing and deploying solutions in complex enterprise environments. • Strong understanding of identity, networking, and security architectures including PAM, authentication, authorization, and Zero Trust concepts. • Hands-on experience with cloud environments (AWS, Azure, GCP) and operating systems (Linux required, Windows exposure preferred). • Proficiency with IaC tools (Terraform, CloudFormation) and scripting (Bash, Python). • Strong communication and stakeholder engagement skills, with the ability to translate between technical and business needs. • Comfortable working in fast-moving, high-accountability environments where customer impact is the priority.

🏖️ Benefits

• Medical, dental, and vision insurance (free to employees and dependents) • 401K, HSA, FSA, short / long-term disability coverage, life insurance • 6 weeks of combined accrued vacation + sick time • Volunteer days + standard holidays + paid parental leave • Generous monthly and annual stipend for internet + home office • Equity in a fast-growing startup