Principal Escalations Engineer

October 16

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

+1 more states

🐊 Florida – Remote 🌽 Illinois – Remote 🗽 New York – Remote

💵 $129.6k - $286.5k / year

⏰ Full Time

🔴 Lead

👷🏻‍♀️ Engineer

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Stryker

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Healthcare Insurance • Medical Devices • Biotechnology

Stryker is a global leader in medical technology, providing innovative products and services across the healthcare sector. With a presence in countries across the Americas, Asia Pacific, Europe, and the Middle East & Africa, Stryker offers a wide range of medical technologies, including orthopedic implants, surgical equipment, and advanced hospital devices. The company is committed to improving patient outcomes and healthcare efficiency. Stryker continues to expand its global reach, offering localized solutions to meet diverse healthcare needs worldwide.

10,000+ employees

Founded 1941

⚕️ Healthcare Insurance

🧬 Biotechnology

📋 Description

• Lead efforts to resolve customer service outages in an expedited manner and minimize the disruptions experienced by the clinical staff • Record relevant data regarding a production issue, provide problem summary to non-subject matter experts • Analyze problems and implement code changes or scripts to provide temporary mitigation to minimize disruption if a permanent fix is not immediately available • Collaborate with the Quality Assurance department to communicate production related problems and coordinate the associated validation prior to customer deployment; incorporating new tests into the standard validation workflows • Investigate and solve customer infrastructure problems (e.g. wired/wireless network, virtualization resources, authentication/security, etc.) that may be indirectly causing production problems, conduct functional and performance characterization to extract evidence of root cause • Identify database underperformance issues and implement changes to resolve, make data changes to rectify incorrect input information • Work with the Engage development teams to improve quality and support of production issues • Tackle engineering tasks that may not be assigned to other engineering teams due to resource issues, including product development, integration testing, performance profiling, etc.

🎯 Requirements

• Bachelor’s degree in computer science or related field, plus 8+ years of development experience. • Demonstrated ability to review existing code base and refactor, if necessary, exposure to Java, Ruby and other OOP. • Proficiency with Linux (Red Hat or derivative distro), exposure to system administration, shell scripting, network configurations, server virtualization and cloud deployments. • Experience with networking protocols including the ability to analyze network traffic and reverse engineer protocols. • Knowledge of databases, (Microsoft SQL Server preferred), experience reviewing logs, pinpointing performance issues and manipulating data in the CLI. • Familiarity with SCM, code review processes, Agile/Kanban development methodologies. • Familiarity with Jenkins or similar build and test automation tools.

🏖️ Benefits

• bonus eligible