Customer Success Manager

Job not on LinkedIn

🕒 July 18

🇺🇸 United States – Remote

💵 $125k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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suki.

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏭 Manufacturing

💼 Consulting

🏗️ Construction

Manufacturing • Consulting • Construction

suki is a reliable independent partner for European DIY and specialist trade across over 40 countries. Specializing in hardware, hand tools, and self-adhesive technology, suki develops customer-specific solutions for products, assortments, presentation, logistics, and services. Known as an expert in space optimization and problem-solving for their clients, suki offers the broadest product range in the industry with high-quality craftsmanship and excellent logistic services. Their commitment is to strengthen retailers with their modular brand portfolio including own brands like suki, fix-o-moll, and Magnodur, as well as integrated manufacturer and private labels. suki emphasizes quality, service, and logistical excellence to deliver precise solutions tailored to the trade market needs, always considering the end consumer. They operate an extensive distribution network across Europe, ensuring local presence through their GLOCAL approach.

📋 Description

• Manage a portfolio of 3–5 enterprise accounts. • Drive successful implementation, deployment, and adoption within major health systems. • Own the end-to-end QBR process for your accounts. • Drive 'At The Elbow' training and onsite coordination. • Build and maintain professional relationships with C-level executives, clinical department heads, and IT leadership. • Proactively identify opportunities for usage expansion and drive initiatives to meet or exceed revenue and retention targets. • Develop creative solutions to mitigate risks and iterate on deployment playbooks.

🎯 Requirements

• Education: Undergraduate or Masters Degree. • Experience: 5+ years of enterprise customer-facing experience specifically within Healthcare SaaS. • Communication: Exceptional communication, presentation, and conflict resolution skills. • Project Management: Strong ability to think critically, prioritize effectively, and manage complex timelines. • Technical Savvy: Proficient in MS Office, G Suite, and CRM tools; able to master the technical nuances of EMR integrations. • Travel: Ability and willingness to travel 50%+ across the US to engage clients and lead deployments. • Flexibility: Willingness to work flexible hours to accommodate providers’ schedules across various time zones. • Strong understanding of medical documentation and clinical workflows (strongly preferred). • Previous experience managing revenue targets or expansion quotas (strongly preferred). • Consulting experience (strongly preferred). • BILINGUAL SPANISH (strongly preferred).

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible working hours • Paid time off • Professional development opportunities